Customer Support officer; Shifts
Job in
Singapore, Singapore
Listed on 2026-10-15
Listing for:
PERSOL TECH SERVICES PTE. LTD.
Contract
position Listed on 2026-10-15
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Call Center / Support, Technical Support
Job Description & How to Apply Below
Responsibilities
- Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.
- Ability to understand customers’ needs and provide appropriate solutions and attention.
- Identify cross-sell opportunities during customer interaction.
- Consistently deliver quality service to our customers to achieve total customer satisfaction.
- Solicit customers feedback and identify problem trends for improvement actions.
- Minimum of ITE, 'O' levels.
- 1 + years of experience in Call Centre, Banking or Customer Service (calls and correspondents) environment
- Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service.
- Good analytical skills; passion for working and is good in working with numbers.
- Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
- Passion for working, responsible and with good working attitude.
- Proficient in PC skills including MS Office applications.
- Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.
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