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Senior Officer –Corporate Client Customer Services
Job in
Singapore, Singapore
Listed on 2026-10-16
Listing for:
JUST RECRUIT SINGAPORE PTE. LTD.
Full Time
position Listed on 2026-10-16
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bank Customer Service
Job Description & How to Apply Below
- Deliver high-quality service to corporate customers across calls, emails, written correspondence, and digital channels.
- Respond to customer enquiries accurately and within committed service turnaround times.
- Process customer requests and transactions in accordance with Bank policies, procedures, and service standards.
- Resolve customer issues and complaints efficiently, ensuring complete documentation and follow-up.
- Maintain confidentiality of customer information and adhere to all compliance and control requirements.
- Educate customers on products, services, and self-service channels.
- Utilize banking systems and tools effectively.
- Meet productivity, quality, and service level targets.
- Participate in training and maintain current knowledge.
- Stay informed of industry developments and competitor offerings.
- Diploma or Degree in any discipline.
- Experience in banking, customer service, or contact centre is advantageous.
- Strong customer-centric mindset.
- Excellent communication skills.
- Good analytical and problem-solving abilities.
- Proficient in Microsoft Office.
Position Requirements
10+ Years
work experience
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