Customer Service Executive EL

• Respond promptly and professionally to customer enquiries, providing accurate and helpful information.
• Ensure compliance with internal policies, operational procedures and applicable external requirements.
• Maintain accurate and timely updates of customer, shipment and operational information in the relevant systems.
• Coordinate end-to-end shipment activities, including document preparation, manifest processing, invoicing and cost recording.
• Liaise with internal departments, external stakeholders and overseas customers to ensure smooth operations.
• Coordinate with vendors, carriers, warehouses and transport subcontractors to facilitate timely shipment handling and delivery.
• Identify customer needs and provide appropriate support to enhance customer satisfaction.
• Build and maintain positive customer relationships through clear, proactive and effective communication.
• Handle customer complaints professionally, provide suitable solutions or alternatives within established timelines, and follow up to ensure resolution.
• Perform other reasonable, job-related duties as assigned by Management.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially.

EA License No: 20C0270

Wecruit Pte Ltd