Assistant Operations Manager

Hustle Institute is a fast-growing training provider committed to equipping individuals with practical skills for career advancement and personal development.

As our training operations continue to grow, we are looking for a responsible, highly organised and detail-oriented Assistant Ops Manager to support the end-to-end execution of our training programmes.

This is a hands-on operations role. You will be responsible for ensuring that classes are properly set up, learner and course records are accurate, operational requirements are completed on time, and trainers and learners receive the support they need for a smooth training experience.

Create and maintain course intakes, class schedules and learner records accurately across internal training management systems.

Manage course registrations, enrolments and other course administration requirements.

Ensure course information including dates, venues, trainers, assessors and learner records is accurately reflected across relevant systems and operational trackers.

Process class changes, cancellations, rescheduling and make-up arrangements promptly and accurately.

Maintain proper documentation and records for each training intake.

Update internal calendars, trainer portals, operational trackers and communication groups where required.

Monitor learner and trainer attendance for each training session and ensure required attendance records are completed accurately and on time.

Conduct checks on attendance records, enrolment status and supporting documentation before closing each training session or intake.

Support Skills Future Singapore-related training administration, including TMS/TPG records, enrolment and funding-related checks.

Verify that required course documentation is complete, accurate and properly archived.

Identify discrepancies or missing information early and follow through until they are resolved.

Maintain a high level of accuracy when handling government-funded training records and other compliance-related information.

Coordinate the operational readiness of upcoming classes, including classroom allocation, learner numbers, trainer requirements, materials and equipment.

Ensure classrooms are properly prepared before training begins, including signage, seating, Wi‑Fi, presentation equipment and other required training resources.

Coordinate training materials, laptops, iPads and other operational assets required for classes.

Ensure equipment and assets are properly issued, tracked, returned and stored after use.

Provide on-site operational support and assist trainers and learners with operational matters during training.

Conduct pre-class readiness checks and proactively resolve potential operational issues before classes commence.

Coordinate with trainers and assessors regarding class assignments, schedules and operational requirements.

Support trainer onboarding and class communication through the trainer portal and relevant communication channels.

Create and manage learner/trainer communication groups where required.

Respond to operational enquiries from trainers, learners, partners and internal teams promptly and professionally.

Escalate issues appropriately while maintaining ownership of the matter until resolution.

Conduct required payment, enrolment and funding-status checks before and during course commencement.

Follow up internally on outstanding payments, incomplete enrolments or administrative discrepancies.

Coordinate with the Sales and Finance teams to ensure outstanding matters are resolved before the relevant operational deadlines.

Ensure learner records and…