Service Engineer

• Singapore

Get started with us now! At Zwick Roell, you can look forward to a challenging and innovative areas of responsibility in an agile and internationally minded company. We push materials and components to their limits and deliver reliable test results for our customers. The family‑owned Zwick Roell Group is the global market leader for materials testing systems since over 160 years.

More than 1,800 employees achieve an annual turnover of 310 million Euros. Well‑known local and international manufacturers, researcher & developer as well as Universities from all industries & disciplines rely on our high‑tech testing technology from the Zwick Roell Group. We are represented by our own subsidiaries as well as by our sales & service partners in more than 56 countries worldwide.

At Zwick Roell, we are open-minded and passionate about whatever we do! We provide and continuously develop a high‑performance culture and actively promote international exchange programs & deployments to develop long‑term career paths. We continuously strengthen our operational excellence and act with agility to excite existing customer and to win new customers.

We are looking for a service engineer who is technically skilled, customer‑focused, and adaptable, with the ability to deliver precise solutions under pressure while maintaining strong communication and teamwork.

Job overview: The Service Engineer delivers timely, high‑quality support to customers, ensuring a seamless service experience with a strong focus on customer satisfaction. The role includes installation, commissioning, user training, troubleshooting, repair, calibration, and preventive maintenance of Zwick Roell products. Working independently, the engineer applies strong technical expertise and problem‑solving skills to provide effective solutions, maximize system performance, and build long‑term customer trust.

Location: Singapore

• Perform installation, commission, preventive maintenance of Zwick Roell machines.
• Perform onsite verification and calibration services in compliance with ISO/IEC 17025.
• Diagnose & repair faults in consultation with technical support team and advise customers on corrective actions including necessary spares and consumables for smooth machine operation.
• Submit service reports, calibration protocol and technical checklists immediately following each site visit to ensure a clear audit trail.
• Plan and execute customer visits in consultation with Service Coordinator ensuring timely and prompt onsite service delivery.
• Identify leads for accessory, upgrades and calibration contracts & handover to aftersales.

Education

• Diploma / Bachelor degree in engineering (Mechanical / Automation / Mechatronics).

Experience

• 1-3 years of field service experience industrial or laboratory systems.

Requirements

• Proficiency in using hand tools and diagnostic equipment.
• Ability to comprehend technical info and schematics of mechanics and electronics.
• Fluency in English and at least one major Asian language.
• Good verbal and written communication skills.
• Strong organizational and time management skills.
• 80% onsite activities within Singapore.
• Preferred:
• Background in calibration or laboratory instrumentation.
• Knowledge of materials testing and physical properties of metals and plastics.

Are you open-minded and passionate about what you do?

Please e-mail your detailed curriculum vitae to:

Only short‑listed candidates will be notified.

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