Dealer

Job Description

• Deal games and provide excellent and friendly service to every guest, to help instill the perception in the minds of all guests and the public, that Sands is an establishment which exudes the highest standards of gaming entertainment in the world
• Deal assigned games and assist the Pit Supervisor in tracking play and game observation
• Greet and acknowledge casino customers and provide friendly, excellent service to every guest
• Converse on a professional level in English with customers who approach the table area
• Deal assigned games according to Sands rules & procedures. Remain updated with changes as they occur
• Protect the integrity of games through observation and report any suspicious activities
• Demonstrate good chip work, float management, card placement, accurate payouts and other relevant dealing skills
• Keep all information on player identities and gaming actions as confidential
• During training period, assist other departments in non-SEL related marketing functions such as registration, handling patron’s enquiries and ushering duties
• During training period, attend to guests upon their arrival at the Casino Entrances before the Security checks, handling their inquiries, managing the queues by directing the guests to the different designated queues, interacting with the guests during the wait to enhance the guest experience at the Casino Entrance
• Provide assistance to guests at the levy kiosks
• Report to Security any suspicious activities they observe

Job Requirements

• Secondary School education preferred
• Simple knowledge of internet usage, Microsoft word or excel program
• Respond and handle customer demands in a fast paced environment
• Quickly and accurately perform mathematical computations when determining winners and losers and collecting and paying out bets
• Memorize game rules and procedures and be committed to outstanding customer service
• Possess excellent customer relations, interpersonal and communication skills
• Able to get along with fellow Team Members and work as a team
• Be willing to workany day of the week and any shift

Skills

Customer Relations Interpersonal skills

Microsoft Suite Independent Responsible