Cash and Trade Proc Analyst - C09

The Fund Services Transfer Agency Department is primarily responsible for the accurate maintenance of the fund and shareholder register, accurate capture and reporting of investor dealings in the fund for which Citi acts as the fund’s transfer agent.

The team is responsible for day-to-day client servicing, coupled with a number of back-office functions within the transfer agency unit across mutual funds. Some operational activities are executed by the onshore transfer agency unit, while other functions are performed by Citi’s outsourced locations globally or with external vendors.

This is an officer/administrator role within Singapore’s Fund Services Transfer Agency operational unit, reporting to the Singapore Head of TA Operations. This is an individual contributor role with an oversight governance and client engagement responsibility. It is a fantastic opportunity for the individual who has experience in the banking and fund services industry and is looking for an opportunity to advance in a fast-growing dynamic organization.

The candidate is expected to be responsible for handling daily operational BAU activities including client and vendor management and servicing, day-to-day BAU administration with oversight governance responsibilities. The candidate is expected to maintain a close working relationship with its Product & Technology partners and Operational team(s) in-country and in other Citi locations, while ensuring proper oversight of its in-country operational servicing activities and other outsourced/offshored activities.

The candidate should have strong knowledge of the full trade cycle including other functions performed within the Fund Services Transfer Agency operations, as well as the responsibilities of the Fund Administrator and the Fund Custodian. The candidate is required to have knowledge and understanding of fund services, the Singapore CPF and SRS service offering and practical experience of the following core TA processes:

• Client/Distributor/Investor on-boarding, AML/KYC documentation & administration, and data management and administration
• Transaction processing, client, fund distributor & investor servicing
• Liaison with CPF Agent Banks, SRS Operator Bank and CPF Board on trade related matters
• Client and fund distributor query servicing
• Cash & trade settlement processing
• Corporate action events notification and processing
• Reporting of fund and investor trade activity to the client, fund accountant and fund custodian
• Bank account reconciliation
• Foreign exchange dealing & execution
• Periodic client & investor reporting
• Work with internal and external business partners; trustee, fund accountant and fund custodian
• Liaison with internal and external outsourcing counterpart
• Liaison with external print and post vendor

Review of fund offering documents, trust deeds, fund prospectuses, operating memorandums and key fund documentation

Fund launches, fund implementation and fund closures

Client conversions

Client change request management

Client & vendor management and administration

Oversight governance and risk control management for domestic and outsourced functions

Managing client due diligence visits and periodic service reviews

Awareness of regulatory and industry changes and how it impacts the business (i.e. CPF and SRS policies and rules, FATCA & CRS reporting policy changes, Sanctions, etc)

• Oversee day-to-day operations of one or multiple teams and ensure teams meet performance, service quality and service delivery expectations.
• Resolve complex and highly variable issues with significant departmental impact.
• Oversee the volume, quality,…