Bar Director - NoMad

Job Description

Job Number: HOT0C9VH

No

Mad Singapore – 230 Orchard Road, Singapore 238854

Exceptional Hospitality Starts With You — we are looking for a Bar Director to lead our specialty cocktail bar and oversee the hotel’s entire bar and beverage program. This dual role blends hands‑on operational leadership with creative vision, ensuring exceptional service, team performance, and a standout guest experience.

He’ll manage all aspects of daily bar operations—from staffing and efficiency to quality control—while driving innovation across our beverage offerings. As the face of the program, he’ll serve as ambassador and spokesperson, shaping its identity and elevating its reputation.

A strong understanding of financial performance, cost control, and profit optimization is essential, as he’ll be responsible for ensuring the bar operates efficiently and profitably. He will also ensure full compliance with all licensing regulations and legal requirements related to the sale and service of alcoholic beverages.

As a Bar Director, you will manage the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages.

• Maintain an effective bar operation with a focus on high-quality, efficient service.
• Oversee outlet setup in line with established operational standards.
• Establish and communicate a clear delegation structure among senior team members during your absence.
• Complete all administrative tasks in accordance with Company procedures.

• Ensure guest service standards are defined, implemented, monitored, and continuously improved.
• Evaluate team performance to guarantee the highest service standards at all times.
• Maximize revenue and increase average spend per guest through upselling, service excellence, training, and motivation.

• Uphold impeccable grooming and uniform standards for all team members.
• Deliver timely annual, interim, and ongoing performance appraisals and feedback.
• Support staff development through Personal Development Plans, Hilton University, and the hotel training calendar.
• Manage sudden staff shortages and report absences in line with Company Attendance Procedures.
• Apply the Company disciplinary policy when required.
• Produce accurate revenue forecasts within deadlines and communicate results to the Food & Beverage office.
• Collaborate with Food & Beverage Cost Control to ensure timely stock takes and achievement of cost control targets.
• Consistently meet or exceed monthly beverage revenue and profit margin targets.
• Maximize revenue and increase average spend per guest through upselling, high service standards, and motivational techniques.

• Comply with licensing regulations and hotel procedures for alcohol service; conduct staff training accordingly.
• Demonstrate expert knowledge of all beverages, including preparation, presentation, and training of bar personnel.
• Ensure team compliance with Company Health & Safety and Fire Regulations through proper training.

• Ensure guest service standards are continuously evaluated and enhanced.
• Address guest feedback proactively to maintain the highest levels of satisfaction.

• Previous experience in a similar role.
• Passion for delivering exceptional levels of Guest service.
• Customer Service experience in supervisory or above capacity.
• A warm personality, attentive and smartly presentable. An ability to listen and respond to demanding Guest needs.
• Excellent leadership, interpersonal and communication skills.
• Accountable and resilient.
• Committed to delivering high levels of customer service.
• Ability to work under pressure.
• Flexibility to respond to a range of different work situations.
• A medium level of IT proficiency is required.

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all!