Management and Industrial Relations Head

Performance Management

• Performance Management:
  Lead the end-to-end performance management cycle for CIMB Singapore, including objective setting, mid-year and year-end reviews, performance calibration, governance, communications and completion tracking.
• Act as the local subject matter expert and custodian for performance management policies, frameworks, standards and procedures, ensuring alignment with Group direction and Singapore business requirements.
• Provide guidance to HODs, people managers, HR Business Partners and employees on performance expectations, rating differentiation, calibration, performance conversations and process requirements.
• Analyse performance outcomes, trends and exceptions; prepare dashboards and management insights to support talent, reward and workforce decisions.
• Partner relevant HR teams to ensure appropriate linkage between performance outcomes, talent review, 360 leadership feedback, succession planning, development, recognition and reward processes.
• Liaise closely with the rewards team and Head of HR Services for the annual review compensation cycle

• Lead and coordinate the CIMB Singapore workstream for HRIS 2.0, working with Group HR, Technology, vendors and local stakeholders to deliver agreed milestones.
• Coordinate requirements gathering, process review, data validation, user acceptance testing, issue resolution, readiness assessment, communications, training, cutover and post-go-live stabilisation.
• Ensure local regulatory, policy, operational and user requirements are appropriately considered in system design and implementation decisions.
• Prepare regular status update reports on HRIS roll-out regionally

• Lead or coordinate key HR projects assigned by the Head of HR Services, including the development of project plans, milestones, governance, risk and issue logs, stakeholder updates and implementation tracking.
• Identify opportunities for process simplification, automation, stronger controls and improved employee experience across HR Services.
• Governance and Compliance:
  Ensure responsibilities are discharged in accordance with applicable laws, regulatory expectations, Bank policies, Group standards and internal control requirements.
• Undertake other duties and HR projects that are consistent with the role and may be assigned from time to time
• Support the Head of HR Services in overseeing the management of industrial relations, employee relations and disciplinary matters, including fact-finding, investigations, grievance handling and case documentation on a need basis.

• As a secondary role, support the Head of HR Services in overseeing the management of industrial relations, employee relations and disciplinary matters, including fact-finding, investigations, grievance handling and case documentation on a need basis.

• Bachelor of Human Resource Management, Business Administration, Law, Psychology or a related discipline.
• At least 10–12 years of relevant HR experience, with strong practical exposure to performance management and HR systems. Experience in financial services, HR technology implementation and Project Management /Change Management cross-functional project delivery would be advantageous.

• Strong knowledge of performance management frameworks, calibration and governance.
• Sound knowledge of Singapore employment practices and disciplinary case management principles.
• Strong investigation, case analysis, documentation and report-writing capabilities.
• Proven project management, change management, process improvement and HRIS implementation skills.
• Strong analytical skills with the ability to translate workforce data into clear management insights.

• High integrity, discretion, objectivity and sound judgement in handling sensitive matters.
• Strong stakeholder management, influencing, facilitation and conflict-resolution skills.
• Clear written and verbal communication, with confidence engaging senior management and employees.
• Structured, hands-on and delivery-focused, with the ability to manage multiple priorities and deadlines.
• Able to work effectively in a matrix and culturally diverse environment.