Senior HR Executive

The HR Executive will support the retail business as a hands‑on HR Business Partner, working closely with Retail Operations and Store Managers on manpower planning, recruitment, employee engagement and day‑to‑day people matters.

The role requires a proactive HR professional who is comfortable operating in a fast‑paced retail environment, understands frontline manpower challenges, and is able to balance business requirements with sound HR practices.

The role would suit an HR professional who wants to develop further as an HR Business Partner, while retaining strong ownership of recruitment and frontline manpower management.

• Partner closely with Retail Operations, Area Managers and Store Managers to understand manpower and operational requirements.

• Provide practical HR advice and support on recruitment, employee relations, performance, attendance, retention and other people matters.

• Regularly engage store management and employees to identify manpower or employee issues early and recommend appropriate solutions.

• Support management in building stronger employee engagement, accountability and performance standards across the retail workforce.

• Provide HR insights on manpower trends, turnover, absenteeism, vacancies and other key people indicators.

• Participate in regular store visits to maintain visibility of frontline operations and employee concerns.

• Manage end-to-end recruitment for retail positions, including frontline employees, supervisors and store management roles.

• Work with business managers to forecast manpower requirements and maintain adequate staffing levels across outlets.

• Source candidates through job portals, referrals, recruitment agencies, walk‑in interviews, career fairs and other appropriate channels.

• Screen applications, conduct interviews and coordinate selection with hiring managers.

• Manage offers, pre‑employment requirements and onboarding to ensure candidates are deployed quickly and effectively.

• Build and maintain a pipeline of suitable candidates for high‑volume or frequently recruited positions.

• Monitor recruitment effectiveness, hiring turnaround time and recruitment costs.

• Recommend alternative sourcing strategies where there are recurring manpower shortages.

• Handle employee queries, grievances and workplace issues in a fair, timely and professional manner.

• Support managers in managing performance, misconduct, attendance and disciplinary matters.

• Conduct exit interviews and analyse turnover trends to identify opportunities to improve retention.

• Work with operations managers on initiatives to improve employee morale and engagement.

• Support employee recognition, welfare and engagement activities across the retail network.

• Support the annual performance review and salary review processes for retail employees.

• Identify high‑potential employees together with business managers and support development and succession planning.

• Assist managers in addressing underperformance through appropriate coaching, performance improvement plans or disciplinary processes.

• Support training needs identification and coordinate relevant development programmes.

• Prepare employment documentation including offer letters, confirmation letters, transfers, promotions and other employee correspondence.

• Ensure employee records and HR systems are kept accurate and up to date.

• Coordinate with Payroll and relevant HR teams on employee movements, attendance, allowances and payroll‑related matters.

• Ensure HR practices comply with company policies and applicable employment legislation.

• Support HR reporting, manpower budgeting and other HR…