Customer Integration and Production Support Engineer

Customer Integration and Production Support Engineer Technology | Singapore | Full-time Company Description

Market Axess is on a journey to digitally transform one of the world’s largest financial markets, enabling the shift from analog, phone-based trading to a fully electronic marketplace. Why does this matter? Because our platform makes trading fixed-income more accessible, ultimately improving transparency, efficiency, and competition in the marketplace. Changing the way an established industry transacts is no easy feat. There will be twists and turns, because no one’s ever done this before.

But now, more than 2,000 clients around the world rely on our solutions, and that number is only expected to grow in the years ahead. We know where we’re going. How we get there is up to us. Join us and help Take Us There.

The Role

As part of our team you’ll work with IT personnel at broker-dealers and institutional clients to help them integrate their front-office, mid-office and back-office technology systems to the Market Axess Fixed Income trading system via Application Programming Interfaces (API). The primary focus for the PS group is to support and monitor Market Axess systems. The job will be dual focussed across both groups

How You’ll Help Take Us There

• Working with new and existing institutional clients and broker-dealers with the implementation/integration of Market Axess and TRAX-provided APIs for various STP features
• Support API integration for various fixed income products - US Investment Grade, Emerging Markets, High Yield, US Agencies, Asset Backed Securities and Credit Default Swaps.
• Create and maintain clear and concise technical documentation, aimed at external IT audience.
• Work with business analysts, quality assurance teams and developers to design and implement features with client requirements/needs in mind
• Continue to build and foster relationships with dealer and client IT teams, engaging them in the design and development of new products/features/services etc
• Occasionally, build tools and test harnesses to support the ongoing integration of clients and dealers with the Market Axess system.

  General Support
  
  Responsibilities Include:
  
  

  • Provide cover to the Live and Test trading systems, ensuring smooth running of trading system servers and services
  • Form part of the Global support roster to assist in our follow the sun model. Participate in weekend support rosters
  • Provide technical support to the external Dealer and Client users of the Market Axess GUI application and other MA products
  • Provide 2 nd line support services for client services and account management teams
  • Support external users of the API interfaces
  • Provide networking and connectivity support
  • Monitoring system servers and ensuring appropriate monitoring is in place
  • Raise and track issues through the use of the Jira ticketing mechanism.
  • Answer the Production Support hotline in a professional manner

What We’re Looking For

• Someone with industry experience in trade support, integration, development and/or business analyst role.
• Understanding of Fixed Income products, order and trade flow and Ecommerce platforms would be beneficial.
• Experience and thought leadership in certification is highly desirable. Specifically, automation of certification procedures and installing self-service tools in order to produce operational efficiencies
• FIX protocol experience is must
• Experience with TCP/IP & networking fundamentals
• Good working knowledge of Unix/Linux operating system including user commands, scripting etc.
• RDBMS skills (SQL Server and/or Oracle) – ability to read, write and run SQL scripts
• Ability to resolve problems and incidents across multiple technology areas
• Knowledge of batch scheduling and monitoring software i.e., Control-M & GENEOS would be beneficial
• A degree from a recognised university
• Analytical and solutions oriented
• Excellent verbal and written communication skills, effective at building customer relations
• Strong verbal and written communication skills
• This is a very externally focused technical role. Candidates must be articulate, have a strong client orientation and show a high sense of urgency towards client demands/needs
• Ability to work…