Product Manager, Agent Development

About us

• At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in‑person company based in San Francisco, with growing offices in Atlanta, New York, London, and Singapore.

• We are guided by a set of values that are at the core of our actions and define our culture:
  Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are our work, and we are committed to upholding them in everything we do.

• Our co‑founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co‑CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google’s earliest product managers and co‑creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs.
  
  Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.

• Build Enterprise‑grade AI Agents
  :
  As an Agent PM at Sierra, you will be responsible for partnering directly with our engineers and customers to build and ship AI agents that handle thousands of customer conversations a day.

• Engage with Customers
  :
  In the, you will engage with all levels of our customers’ businesses:

  • Discover and assess their requirements.

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  Prepare and present demonstrations of Sierra’s agent.

• Address and overcome technical challenges in the business process by working with technical counterparts.

• Develop and improve Sierra virtual agents to fit and anticipate our customers’ needs and business processes.

• Become trusted advisors and drive strategic technical strategies for our customers.

• 5‑7+ years experience in product development of highly technical products.

• Past experience in Product Management or other similar product development roles at or above the level of Senior Product Manager.

• Experience crafting and tailoring a message for potential customers, including executives.

• Ability to communicate highly technical concepts to both non‑technical and technically proficient audiences, including recent AI developments.

• Degree in a technical or related field, or equivalent professional experience.

• AI‑related experience (experience with product development for AI agents a plus).

• Some coding experience with React, Typescript, and Go.

• MBA or equivalent professional experience (while this is a product management role, you will have the opportunity to lean into broader business roles).

• Past roles that interface with end customers to influence software development.

• Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.

• Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.

• Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self‑reflect to continuously self‑improve.

• Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.

• Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate…