Senior Strategy & Operations Manager, SG

Senior Strategy & Operations Manager, OKX SG

OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa.

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles:
We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

As a key digital asset hub, Singapore is an integral part of our global strategy. Licensed by MAS, OKX SG is focused on providing Singapore users with a secure and user-friendly platform for trading digital assets. Our mission is to become the leading exchange in Singapore, offering seamless and efficient trading experiences to our clients and partners.

We are seeking a Senior Strategy & Operations Manager (Product) to join our Singapore team. You will play a central role in translating business requirements into structured implementation inputs, coordinating cross-functional alignment, and supporting the successful rollout of products and features within the Singapore market.

• Partner closely with Product Managers to support product strategy and implementation planning for the Singapore market
• Consolidate business, operational, regulatory, and user considerations to help shape product requirements and rollout priorities
• Act as a key liaison between Product and Singapore stakeholders, translating cross-functional feedback into structured requirements and operational action plans

• Track and consolidate product-related issues, user feedback, and operational pain points, working closely with Product and Engineering teams to drive timely resolution and continuous improvement
• Support investigation and root cause analysis of product or user experience issues, ensuring key findings and business impacts are clearly communicated to relevant stakeholders
• Partner with Product teams on testing, rollout readiness, and post-launch monitoring to support a smooth and high-quality user experience
• Maintain a strong understanding of the Singapore market landscape, including competitor offerings, product trends, user behaviours, and evolving market dynamics
• Gather and consolidate insights from clients, internal stakeholders, market developments, and product usage trends to support business and product discussions
• Develop structured reporting and insight-sharing mechanisms to improve visibility across Product and Business teams

• Strong stakeholder management and coordination skills, with experience working across business, product, and governance functions
• Ability to translate business and operational requirements into structured documentation and actionable implementation inputs
• Strong judgement and communication skills, with the ability to navigate complex trade-offs across business, legal, compliance, and risk considerations
• Highly‑organised and detail‑oriented, with strong execution discipline and follow‑through
• Experience in crypto, fintech, financial services, or regulated technology environments is preferred

• L&D programs and education subsidy for employees' growth and development
• Various team building programs and company events
• Wellness and meal allowances
• Comprehensive healthcare schemes for employees and dependants
• More that we love to tell you along the process!