Sr Advisory Solution Consultant, CRM Public Sector

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

As a Solution Consultant for the Singapore Public Sector segment, you will play a pivotal role in helping customers in Singapore Public Sector to accelerate digital transformation and enhance customer engagement through innovative CRM solutions. You will partner with Sales, Product Management, and Executive Leadership to deliver technical expertise and strategic guidance throughout the sales cycle. This role requires a deep understanding of enterprise priorities, compliance requirements, and regional business dynamics.

As a Solution Consultant, you will leverage your technical and domain expertise to develop, position, and deliver product-specific solutions during sales engagements, while supporting quarterly and annual sales objectives for your region.

• Partner with Sales as a trusted technical advisor and domain expert to support CRM solution sales for Singapore Public Sector accounts
• Lead discovery workshops tailored to enterprise needs, uncovering challenges such as customer lifecycle management, partner engagement, operational visibility, and omnichannel experiences.
• Deliver compelling product demonstrations that showcase how our solutions align with digital transformation strategies and enterprise modernization initiatives.
• Respond to technical and product-related inquiries from enterprise customers, partners, and internal teams, ensuring alignment with regional data privacy laws and compliance standards (e.g., PDPA in Singapore).
• Collaborate with Product Management to provide feedback on enhancements that address unique enterprise needs, such as integration with ERP systems, advanced analytics, and AI-driven workflows.
• Share best practices and reusable assets with peers to improve team efficiency and effectiveness in enterprise-focused engagements.
• Stay informed on competitive landscape and regulatory changes, including emerging technology trends and enterprise compliance requirements across Asia.
• Represent the company at enterprise events, including regional technology forums, leadership summits, and industry trade shows.

To succeed in this role, you should bring:

• CRM Expertise: Deep hands‑on experience in CRM and customer experience, with strong knowledge of service, sales, lead & opportunity management.
• AI Integration Mindset: Ability to leverage or critically evaluate AI in workflows, decision‑making, and problem‑solving within CRM contexts for enterprise use cases.
• Singapore Public Sector
  
  Experience:
  
  Proven track record engaging with Public Sector customers in Singapore
• Regulatory Knowledge: Familiarity with regional compliance frameworks such as PDPA
• Communication
  
  Skills:
  
  Exceptional ability to translate complex technical concepts into clear, business‑oriented language for senior enterprise stakeholders.
• Analytical & Problem‑Solving
  
  Skills:
  
  Innovative thinker with a focus on process improvement and delivering customer‑centric value.
• Collaboration: Proven ability to work effectively in cross‑functional, global teams.

• 7+ years in pre‑sales solution consulting or sales engineering.
• Proficiency with Service Now or similar cloud‑based platforms.
• Experience working with Product Management, Marketing, Partners, and Professional Services.
• Territory Management:
  Skilled in pipeline building and partnering with Sales to drive execution excellence.

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories…