Senior Data Analyst

Senior Data Analyst - Payments Job details

Team Singapore Full -time

The data team at Kape/ExpressVPN is building a world-class, data-driven culture to empower our employees with timely, accurate information to drive their decision making.
In this role you will make a huge impact, influencing business decisions relating to millions of customers every day. You’ll work with great people on projects across the company, and play a pivotal role in supporting strategic business initiatives through data analysis, experimentation and development of metrics and dashboards.
** What you’ll be doing
** As a Senior Data Analyst, you will:
* Act as a strategic partner working in cross functional teams to grow the extent of data-driven planning and decision making in specific areas, specialising in Payments analytics.
* Design and evaluate experiments for payment-related initiatives, such as additional payment methods, localized currency, etc.
* Partner with web and backend developers to work on the analytics tracking requirements and accuracy of the tracking implementation.
* Turn data into insights, predictions, and actionable recommendations, delivering clear business value to your cross functional teams in their business challenges.
* Deliver impactful insights and recommendations using compelling visualizations in user-friendly dashboard designs.
* Work in partnership with Data Engineers and Analytics Engineers to define data requirements, foundational datasets and ensure high-fidelity tracking.
* Contribute to the planning & execution of the Payments team within the organisation - as a group of people, as a partner within cross functional teams and as an enabler to support others to self-serve their data and insight needs.
** Who we’re looking for
** Experience & expertise
* 5+ years in a product analytics, growth analytics, or payments analytics role
* Hands-on experience with payments data — knowledge of authorization flows, decline codes, 3DS authorization, PSP performance metrics, or subscription billing is a strong plus

Data mindset & ownership
* Passionate about data and using it to influence business decisions
* Detail-oriented in ensuring data quality and integrity across everything you present
* Self-starter with a strong sense of ownership — you bring insights to life, not just report them
* Comfortable navigating ambiguity and able to lead complex, loosely-defined projects from first principles through to a clear outcome

Business partnership
* Adept at integrating with business teams to truly understand their challenges and define how data can help — as early as possible
* Strong business acumen with a business-first approach to problem framing
* Track record of delivering clear, actionable business value from data — fit for purpose, not just technically impressive

Communication & storytelling
* Excellent communicator who uses storytelling to make insights land at the business level
* Able to connect data narratives to commercial outcomes in a way that resonates across teams
* Fluent in English
* Thrives working alongside intelligent, passionate people

Technical skills
* High proficiency in SQL and/or other querying languages
* Hands-on experience in Tableau or equivalent data visualisation tools
* Comfortable working with AI tools and incorporating them into your workflow to move faster and think sharper
** Nice to have, but not required
*** You came from a subscription-based e-commerce company.
* A desire to elevate the team by mentoring junior analysts and fostering a culture of peer review and best practices.
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