Senior Designer, Ministry of National Development; MND

Gov Tech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), Gov Tech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.

At Gov Tech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round.

Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!

Learn more about Gov Tech .sg.

We are seeking a skilled UI/UX Designer to lead the end-to-end user experience across a diverse range of digital products supporting the Municipal Services Office (MSO), Ministry of National Development (MND), spanning public-facing websites and mobile applications, backend operational processes, and enforcement workflows serving government officers, town councils, and members of the public.

As the dedicated designer for this product, you will shape problem framing, user journeys, and design direction from discovery through delivery, while contributing to and evolving design patterns and standards aligned with Government Digital Service Standards. This is an opportunity to make a meaningful impact on how businesses and internal users interact with government digital services.

You will work as part of a cross-functional product team, partnering closely with Product and Engineering, with autonomy over design direction and professional mentorship from the Design Lead.

• Singapore is a world leader in government services and this role will place you proudly in the heart of challenging, demanding and rewarding innovation at scale
• Join forward-thinking professionals passionate about creating smart and effective services that impact Singapore’s future and the everyday lives of millions of people
• You’ll work with cutting-edge technology as well as help modernise legacy systems to become modern, user-centric products
• Be a part of uplifting the role and quality of design in government services
• Actively contribute to a design community of practice learning and sharing for growth

We Need Designers Who Can Own The End-to-end Design Process For a Core Enterprise Product, From Discovery And Problem Framing Through Concept Development, Validation, And Delivery

• Problem framing and product strategy:
  Work with product manager and engineering lead to define product strategy and ensure we are solving the right problems
• Research and testing:
  Apply user research and testing expertise (qual and quant) to ensure digital platforms best meet the needs of all users and stakeholders,
• Systems thinking:
  Contribute a systems thinking and design thinking mindset to the teams and products you work with
• Outcome focus:
  Work closely with product managers to own outcomes continuously improving the products feedback and iteration
• UX/UI design:
  Translate complex user, business and regulatory requirements into smart, engaging, modern flows and elegant interfaces
• Design quality:
  Work to consistently improve the user experience and quality of all the products you work on, helping to uplift the quality of design across government in line with Government Digital Service Standards
• Digital and data savvy:
  Work with our engineering and data leads make smart decisions that get the most out of technology and data and work through constraints
• Stakeholder…