Senior Incident & Problem Process Manager
Listed on 2026-10-15
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IT/Tech
IT Specialist, IT Support, IT Infrastructure, Disaster Recovery IT
Overall IT experience of 8 years or more, preferably in IT operations, production support, application support, infrastructure support, IT service management, or service governance.
Hands-on experience with incident management, problem management, Major Incident Management, Service Operations or ITSM governance activities.
Strong understanding of ITIL practices, particularly Incident Management, Problem Management, Service Desk, Change Enablement, Service Continuity, and Continual Improvement.
Experience working with ITSM tools such as Service Now, Remedy, Jira Service Management or equivalent enterprise workflow platforms.
Solid understanding of infrastructure and application ecosystems, including Unix,Windows, Networks, Databases, Middleware, MQ, Scheduling, Storage and Monitoring technologies.
Experience in banking, capital markets, corporate banking, regulated technology environments, or other high-availability production environments is a strong advantage.
Prior exposure to operational resilience, audit, operational risk, controls or regulatory environments would be beneficial.
Fluency in French is required to support French-speaking stakeholders and group teams while operating effectively in English across Singapore and regional teams.
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