Technical Support Engineer

Solace helps companies connect and integrate all of their assets through the power of event-driven architecture. Our technology makes it easy to unlock data silos and capture events occurring across large enterprises; stream information about those events everywhere it needs to be in real-time; and give the apps, AI agents and people who receive it the power to immediately react with decisive actions and smart decisions.

Many of the world’s biggest companies trust Solace to modernize their IT infrastructure by embracing trends like AI, cloud and IoT so they can create awesome experiences for their customers, partners and employees.

So, the next time you drive a car, order furniture online, fly in a plane, check your bank balance on your phone, your positive experience could be a direct result of our technology—and your hard work!

As a Technical Support Engineer at Solace, you are a trusted champion for our clients — someone who steps in with expertise, ownership, and care to ensure they have an exceptional experience. Based out of our Singapore location, your mission is to support Solace clients by solving technical issues that arise and ensuring their journey with us is smooth and impactful.

Whether you’re an Intermediate or Senior Engineer, you’ll be joining a passionate global team that values your craft and empowers you to make a real difference every day.

• Champion a superior customer experience in every interaction - because our clients' success is our success
• Proactively contribute to making the production environment more efficient and less error-prone - leaving things better than you found them
• Drive continuous improvement of our infrastructure tooling, observability, and automation to keep systems running at their best
• Shape the future of Solace Agent Mesh by actively supporting cutting-edge agentic AI capabilities, enabling autonomous decision-making, multi-agent coordination, and intelligent automation across business processes
• Own and resolve incidents end-to-end, driving faster resolution times and stronger system reliability
• Handle service requests and customer provisioning with precision and efficiency, keeping operations flowing smoothly
• Collaborate with and support partners and regional teams as an integral part of a high-performing global support team
• Participate in on-call rotation and deliver 12x7 off-hours support, ensuring our clients are never left without expert help
• Lead and participate in the development of scalable deployment solutions through automation, tooling, and best-in-class engineering practices

You're someone who combines deep technical expertise with a genuine passion for customer success. Here's what we're looking for:

• Must be legally authorized to work in Singapore (Solace is unable to provide visa sponsorship)
• 5-10+ years of experience in a technical role (software development, technical support, QA, or similar)
• Solid command of TCP networking concepts and hands-on troubleshooting experience
• Proven Unix/Linux System Administration skills
• Programming experience in at least one of:
  Java, C, or .NET
• Excellent English communication skills, both written and verbal
• A strong personal commitment to quality and customer service - you take pride in getting it right
• Ability to take initiative and thrive in a dynamic, fast-moving working environment
• Available to provide 12x7 off-hours telephone support approximately one week per month
• High emotional intelligence - you stay calm, empathetic, and solution-focused when customers are under pressure
• Proactive, data-driven mindset - you look for patterns, anticipate problems before they elevate, and continuously drive improvements
• Collaborative team player - you…