IT Service Delivery Manager

The role of IT Service Delivery Manager oversees the IT infrastructure service delivery in their local region and/or country together with their regional service delivery and in close cooperation with the Global IT functions like IT Infrastructure, IT Security, or Solution Delivery.

The role ensures a reliable and efficient IT infrastructure service delivery towards the regional and local businesses based on global IT infrastructure service definitions, including related standards, SLAs, and KPIs; they act as a bridge between local and regional business functions and their requirements while acting as a collaboration and escalation point for local/regional management, especially but not only related to IT infrastructure services provided in the respective regions.

This role ensures that the local / regional business stakeholders are well informed about the global IT infrastructure standards, roadmaps, projects, and operations. On the other hand, the role is acting as a counterpart for local requirements, escalations, and operational issues and ensuring that Global IT functions are informed, understand these, and act accordingly.

The role is responsible for local contract management, reliable operation of local IT infrastructure systems and services, local vendor management, and local compliance requirements for IT.

The Service Delivery Manager supports the successful project execution of global IT projects locally and executes local IT projects (e.g., office moves).

• Actively support, contribute to, and participate in the Global IT Service delivery team; drive towards global standards and ensure local requirements are captured and delivered. Supports cross-regional collaboration.
• Manage and oversee regional and local infrastructure, including IT-related facilities and legacy systems, with a focus on harmonizing them to global standards and supporting the organization's long-term infrastructure strategy. /li>