SRE Manager

Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of their lives.

In addition to a comprehensive suite of insurance plans, employee benefits, partnerships with financial adviser channels and bancassurance, Singlife offers investment and advisory solutions through its GROW with Singlife platform. It also offers the Singlife Account, a mobile-first insurance savings plan.

Singlife is the exclusive insurance provider for the Ministry of Defence, Ministry of Home Affairs and Public Officers Group Insurance Scheme. Singlife is also an official signatory of the United Nations Principles for Sustainable Insurance and the United Nations-supported Principles for Responsible Investment, affirming its commitment to finding a better way to sustainability.

The merger of Aviva Singapore and Singlife was announced in September 2020 and created one of the largest homegrown financial services companies in Singapore in a deal valued at S $3.2 billion. It was the largest insurance deal in Singapore at the time. Singlife was subsequently acquired by Sumitomo Life in March 2024, one of Japan’s leading life insurers, which valued Singlife at S $4.6 billion, making the transaction one of the largest insurance deals in Southeast Asia.

The SRE & Service Delivery Lead responsible for overseeing the reliability, availability, and performance of our systems and applications, as well as leading the production support team to ensure the smooth operation of our production environment

• System Reliability and Stability :
  The primary purpose is to guarantee that the systems and applications operated by the organization are highly reliable and stable. Enforcing service level objectives (SLOs) and service level agreements (SLAs), monitoring system health and performance
• Incident Management and Resolution :
  Work with Incident Management team by leading Engineering support team for incident response efforts during service interruptions or performance degradations. Include provide timely update to Engineering management.
• Team Leadership and Development :
  This role involves leading and managing a team of SREs and production support engineers. The purpose here is to mentor, coach, and develop team members to foster a culture of continuous learning and improvement.
• Collaboration and Engagement :
  Collaboration with stakeholders is essential for prioritizing and addressing production issues effectively. The SRE and Production Support Lead should engage stakeholders in incident response efforts, problem-solving activities, and decision-making processes to ensure alignment and buy-in.
• Support Optimization :
  Streamlining processes, leveraging automation, fostering collaboration, and continuously improving operational efficiency.

• Leading and managing a team of SREs and production support engineers is a key aspect of the role. The primary focus is to ensure the reliability and stability of the organization's systems and applications.
• The SRE and Production Support Lead is responsible for leading incident response efforts during service interruptions or performance degradations. This includes coordinating the response of the support team, diagnosing the root cause of incidents, and implementing solutions to restore service as quickly as possible.
• Performance and availability management including system health checks, performance monitoring and disaster recovery planning
• Identify and implementing Service improvements including production of improvement plans and applying software upgrades
• Collaborate with cross-functional teams including development, operations, and quality assurance to prioritize and address production issues.
• Develop and maintain documentation, runbooks, and standard operating procedures (SOPs) to facilitate knowledge sharing and ensure consistency in support processes.
• During service interruptions or performance degradations, provide regular updates to stakeholders regarding the incident status, progress in troubleshooting, and estimated time to resolution.

• Responsible for guiding the team on diagnosing and resolving complex technical issues that impact the reliability and availability of systems and application
• Responsible to lead the team to identify the root cause of the…