Infrastructure Support Engineer

Job Responsibilities:

• Monitor and maintain IT infrastructure, servers, storage and backup systems.
• Perform routine checks and troubleshoot infrastructure issues.
• Support Windows and Linux server environments.
• Manage and troubleshoot Microsoft Server, SQL Server and Microsoft 365.
• Support VMware and Microsoft Hyper‑V virtualization environments.
• Maintain and troubleshoot Active Directory (AD), RDS and end‑user computing systems.
• Monitor network, WAN connectivity and basic network security.
• Assist with system upgrades, maintenance and infrastructure improvements.
• Respond to IT infrastructure incidents and provide timely solutions.
• Escalate complex issues to senior team members when required.
• Maintain proper documentation of incidents, maintenance and solutions.
• Support cybersecurity activities such as vulnerability monitoring and system updates.

• Diploma/Degree in Computer Science, IT or related field.
• 2–3 years of experience in IT infrastructure support, preferably with Server, Storage and Backup.
• Experience with Windows & Linux environments.
• Knowledge of VMware / Hyper-V, Microsoft 365, AD and networking
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• Good troubleshooting and problem‑solving skills.
• Good communication and customer service skills.
• Positive attitude, self‑motivated and able to work well in a team.