Global Technology Solutions - Service Delivery Off-Cycle Internship

Job Description & Summary

At PwC, we help clients build trust and reinvent so they can turn complexity into competitive advantage. We’re a tech-forward, people-empowered network with more than 370,000 people in 149 countries. Across audit and assurance, tax and legal, deals and consulting we help clients build, accelerate and sustain momentum. Find out more at

Internal Firm Services

Not Applicable

IFS - Information Technology (IT)

Intern/Trainee

At PwC, we help clients build trust and reinvent so they can turn complexity into competitive advantage. Find out more at

Our Firmwide Corporate Services unite to help build our competitive advantage with first class support internally. Spanning Administration, Business Development, Chairman’s Office, Compliance, Finance, Human Resources, Learning and Development, Legal, Marketing and Communications, Operations and Change Management, and Technology, we power our lines of services to make sure all of us have the right sources, services and technology to be the best we can be.

Not all of us work directly with external clients. Some of our most talented people choose to harness their skills, experience, expertise and service excellence within PwC. The possibilities are endless and our business landscape is changing everyday.

• Investigate incidents, find the root cause, and implement lasting solutions.
• Troubleshoot issues with Windows laptops, work iPhones, Active Directory, Windows 11, Microsoft 365, Teams, VPN, network connectivity, and video conferencing.
• Build strong relationships with users and deliver excellent support, especially for VIPs and legal practice users.
• Keep knowledge up to date on hardware, software, and tools to improve support and operations.
• Manage the full lifecycle of user devices, including planning, receiving, deployment, return, refresh, loan, repair, and disposal.
• Support the team lead or manager with tasks such as reporting, and service, hardware or software rollout projects.

• Degree / Diploma in Information Technology/Systems, Computer Science and Computer Engineering from local universities and polytechnics
• Interest in End User Support
• Excellent communication skills and a team player
• Are keen to develop themselves in the profession
• Are highly motivated, enthusiastic, confident and creative
• Have a good co-curricular activities record
• Possess strong interpersonal and communication skills
• Are service-oriented and committed to teamwork and excellence

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Accepting Feedback, Accepting Feedback, Active Listening, Artificial Intelligence, Business Technology, Cloud Disaster Recovery, Communication, Database Disaster Recovery, Data Warehousing Disaster Recovery, Disaster Recovery, Disaster Recovery Solution Development, Emotional Regulation, Empathy, Enterprise Architecture (EA), Hardware Troubleshooting, Incident Management and Resolution (IMR), Inclusion, Intellectual Curiosity, IT Business Strategy, IT Operations, IT Operations Management, IT Performance Management, IT Project Implementation, IT Project Lifecycle, IT Support {+ 15 more}