ITSM Implementation Engineer
Job in
Singapore, Singapore
Listed on 2026-10-15
Listing for:
AVENSYS CONSULTING PTE. LTD.
Full Time
position Listed on 2026-10-15
Job specializations:
-
IT/Tech
IT Consultant, IT Specialist, Data Engineering, Systems Analyst
Job Description & How to Apply Below
- Assess the existing JSM environment, workflows, service catalogue, request types, SLAs, automation and integrations.
- Design and configure the target ITSM solution on SHIP-HAT JSM.
- Implement core ITSM processes including Incident, Service Request, Problem, Change and Knowledge Management.
- Configure service portals, forms, workflows, queues, approvals, SLAs, notifications and automation rules.
- Support migration of agreed configurations and data from the existing on-premise JSM/Data Center environment.
- Simplify and modernize legacy workflows rather than replicate existing processes unnecessarily.
- Strong hands-on experience implementing and configuring Atlassian Jira Service Management.
- Experience with JSM workflows, request types, forms, queues, SLAs, automation and permissions.
- Good understanding of ITSM processes and practices.
- Experience with Jira/JSM migration, preferably from Server or Data Center to a cloud-based environment.
- Experience with workflow automation, business-rule configuration and system integration.
- Experience using REST APIs, webhooks or similar integration methods.
- Experience with Jira and Confluence.
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