Cloud Solution Architect

Microsoft Teams & Viva Cloud Solution Architect MSFT  Level: L3

Location:

Singapore Language:
English required;
Mandarin optional

Position Summary As a Microsoft Teams & Viva Cloud Solution Architect, you will serve as a trusted technical advisor to customers, delivering proactive services including education workshops, assessments, technical guidance, and solution design. In this role, you will help clients optimize Microsoft Teams environments—covering Teams administration, Teams Telephony, governance, security, and Microsoft 365 integration—while also designing and deploying meaningful employee experience solutions across the Microsoft Viva suite.

This is an opportunity for a technically strong, consultative professional who enjoys solving complex collaboration, communications, and employee experience challenges at enterprise scale.

Responsibilities Act as a key technical resource for customers, delivering workshops, assessments, recommendations, and expert guidance across Microsoft Teams, Teams Telephony, Microsoft Viva, and broader Microsoft 365 services.

Partner with clients to assess, optimize, and modernize Microsoft Teams environments, including administration, policy management, compliance, security, governance, and integration with Microsoft 365.Design and implement Teams Telephony solutions, including Direct Routing, Calling Plans, Operator Connect, voice architecture, disaster recovery planning, and performance tuning.

Develop Teams governance frameworks and support Center of Excellence initiatives that promote scalable, secure, and well-managed collaboration experiences.

Use Power Shell for Microsoft Teams and Microsoft 365 administration, automation, troubleshooting, and environment management.

Support Microsoft Purview-related governance and compliance needs, including data loss prevention, sensitivity labels, and eDiscovery.

Advise on Microsoft Graph API, Microsoft Intune, Teams Rooms, Teams app development, custom connectors, and message extensions where applicable.

Design and deploy Microsoft Viva Connections experiences, including SharePoint Online home sites, information architecture, dashboards, feeds, resources, branding, global navigation, audience targeting, and Teams app deployment or pinning strategies.

Implement Adaptive Card Extensions and guide governed rollout approaches through Teams app policies.

Build Viva Engage strategies, including community architecture, governance, moderation, leadership engagement, campaigns, storylines, Q&A experiences, analytics, compliance, and lifecycle management.

Guide customers through transitions from legacy Yammer experiences where applicable.

Configure Viva Learning by integrating content sources such as Microsoft Learn, Linked In Learning, and supported LMS providers.

Design learning hubs, featured content, role-based learning paths, assignments, tracking workflows, and reporting for completion or compliance training outcomes.

Stand up Viva Amplify capabilities for centralized campaign management, multi-channel publishing across Outlook, SharePoint, and Teams, approval workflows, templates, scheduling, and campaign measurement.

Deploy and configure Viva Insights experiences, including Personal Insights, Manager Insights, Leader Insights, Advanced Insights, and Workplace Analytics.

Develop privacy-compliant insights governance approaches in alignment with HR and compliance teams.

Build dashboards and actionable recommendations that help leadership improve employee engagement, collaboration, wellbeing, productivity, meeting culture, and focus time strategies.

Integrate Viva Insights with Power BI to support advanced reporting and executive dashboards.

Extend employee experience and automate workflows using Power Platform, including…