Senior IT Engineer, CBD

The ICT Engineer is responsible for supporting, maintaining, and improving the organization's IT infrastructure, network services, systems, and end-user computing environment. This role works closely with internal stakeholders and vendors to ensure reliable, secure, and efficient ICT operations that support business and academic activities.

• Support and maintain network infrastructure, including LAN, WAN, wireless networks, firewalls, VPN, routing, switching, DNS, and DHCP services.
• Monitor system and network performance, identify issues, and perform troubleshooting and root cause analysis.
• Administer and support Microsoft 365, Active Directory, Entra , endpoint management, and user access management.
• Support server infrastructure, virtualisation platforms, backup systems, patch management, and endpoint security solutions.
• Provide technical support for users, classrooms, computer laboratories, examinations, and campus operations.
• Act as an escalation point for complex incidents and service requests.
• Maintain ICT documentation, standards, procedures, and operational records.
• Support ICT security controls, vulnerability remediation, compliance requirements, and audit activities.
• Coordinate with external vendors and service providers to ensure effective delivery and support of ICT services.
• Participate in infrastructure enhancement projects, system upgrades, migrations, and technology improvement initiatives.

• Degree in Information Technology, Computer Science, Engineering, or a related discipline.
• At least 5 years of relevant experience in ICT infrastructure, network administration, systems support, or IT operations.
• Experience supporting enterprise networks, Microsoft 365, Active Directory, endpoint management, and service desk operations.
• Knowledge of networking technologies including TCP/IP, LAN/WAN, routing, switching, wireless networks, VPN, DNS, and DHCP.
• Familiarity with information security practices, IT service management, and change management processes.
• Strong analytical, troubleshooting, communication, and stakeholder management skills.
• Relevant professional certifications such as CCNA, Fortinet, Microsoft, Azure, ITIL, Network+, Security+, or equivalent certifications will be an advantage.

Short listed candidates will be notified

EA Registration Number: R

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D. License Number: 10C5117