IT Support Engineer; L1/Desktop Support Roaming
Job in
Singapore, Singapore
Listed on 2026-10-18
Listing for:
PEOPLE CONNECTS PTE. LTD.
Part Time
position Listed on 2026-10-18
Job specializations:
-
IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
IT Support Engineer (L1 / Desktop Support) - Roaming
Package:
Basic salary plus incentive
Location:
Roaming role
Working hours:
9am-6pm, five days a week
After-hours duties:
As scheduled on the roster
Our client, an IT services provider, is looking for an L1 IT Support Engineer to provide frontline support to business users. This is a roaming role involving visits to different customer sites in Singapore, with remote support where assigned.
Key responsibilities- Troubleshoot desktops, laptops, printers and peripherals; install and configure standard software.
- Support Windows, basic macOS and Microsoft 365 applications, including Outlook, Teams and One Drive.
- Assist with password resets, account unlocks, MFA and user access requests following approved procedures.
- Resolve basic LAN, Wi-Fi and VPN connectivity issues at the user-device level.
- Carry out device setup, onboarding/offboarding checklists and IT asset record updates.
- Follow security procedures, document incidents clearly and escalation complex issues to L2 engineers or vendors.
- Keep users informed and manage support tickets against service priorities.
- Participate in after-hours support when scheduled on the roster.
- Higher Nitec or equivalent in IT or Computer Science, or relevant practical experience.
- Foundation in desktop support, Windows troubleshooting, Microsoft 365 and basic networking.
- Clear customer communication, systematic troubleshooting and good documentation habits.
- Comfortable travelling between customer sites in Singapore.
- Relevant internship or part-time IT support experience is considered.
- CompTIA A+, ITIL Foundation or Microsoft 365 Fundamentals certification is an advantage.
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