Desktop Engineer; Changi
Job in
Singapore, Singapore
Listed on 2026-10-19
Listing for:
PERSOL SINGAPORE PTE. LTD.
Full Time
position Listed on 2026-10-19
Job specializations:
-
IT/Tech
Desktop Support, HelpDesk/Support, IT Support, Systems Administrator
Job Description & How to Apply Below
Responsibilities:
- Performed Desktop Support services to users
- This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
- Perform imaging/re-imaging
- Perform asset inventories
- Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
- Updates Incident records
- Creates and updates work instructions (where necessary)
- Document standards and procedures (where necessary)
Requirements:
- Experience in Microsoft Windows 10 and Microsoft Office 365
- Experience in Intune and Active Directory will be an advantage
- Previous IT helpdesk and/or call center support experience, including providing remote support via the telephone or using remote tool will be added advantages
- Demonstrate knowledge in the support of workstations, and related components
- Ability to prioritize effectively and work with a sense of urgency
- Effectively communicates with teammates and manager
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