Messaging & Collaboration Engineer

We are seeking a Messaging & Collaboration Engineer with strong expertise in SharePoint and SQL Server administration. This role is responsible for delivering secure, scalable, and reliable collaboration services across on-premises, hybrid, and Microsoft 365environments.

• Manage and maintain SharePoint forms and site collections
• Perform patching, upgrades, and lifecycle management
• Define and enforce governance policies and best practices
• Support hybrid integration with Microsoft 365 services
• Troubleshoot issues across SharePoint architecture

• Administer SQL Server environments supporting SharePoint and other applications
• Monitor and optimize database performance and resource utilization
• Manage backup, restore, and disaster recovery strategies
• Implement High Availability (HA) and Disaster Recovery (DR) solutions (e.g., Always On, clustering)
• Perform capacity planning and database maintenance

• Develop and maintain Power Shell scripts to automate routine tasks
• Improve operational efficiency through automation and tooling
• Generate reports for system health, usage, and compliance

• Implement and enforce least-privilege access models
• Ensure secure configurations aligned with enterprise policies
• Support audit readiness and compliance requirements
• Collaborate with security teams to mitigate risks

• Implement proactive monitoring and alerting mechanisms
• Perform root cause analysis and incident resolution
• Participate in on-call support rotation
• Ensure high availability and system stability
• Proactively monitors the work queues.
• Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
• Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner.
• Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
• Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc.
• Identifies problems and errors before they impact a client’s service
• Leads and manages all initial client escalation for operational issues.
• May work on implementing and delivering disaster recovery functions and tests.

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).
• Microsoft 365 Certified:
  Enterprise Administrator Expert
• Microsoft Certified:
  Azure Database Administrator Associate

6+ years of experience managing enterprise-level SharePoint and SQL Server environments

• SharePoint SE and online
• Microsoft SQL
• Exchange Server (SE) and Exchange Online
• Microsoft Teams
• Skype for Business Server
• Experience with hybrid environments and migration strategies
• Proficiency in Power Shell scripting and automation
• Strong troubleshooting and analytical skills