Desktop Support Analyst

• Provide on-site and remote IT support to users across multiple regions, taking ownership of issues through to resolution.
• Troubleshoot desktop, infrastructure and application issues, including business-critical trading systems, and coordinate with internal teams and vendors on escalations.
• Manage device provisioning, employee onboarding and offboarding, access changes and desk relocations.
• Track incidents and service requests through Jira, keeping users and stakeholders informed of progress.
• Maintain support procedures, technical documentation and knowledge articles, while sharing knowledge with team members.
• Monitor system availability, capacity and performance, and support improvements across desktop infrastructure and security.
• Work with relevant teams to test and deploy enhancements in line with change management and release procedures.
• Participate in global IT projects, technology upgrades and control activities. Occasional support outside normal working hours is required for major incidents or planned maintenance.

• At least 5 years of desktop and end-user support experience within a complex trading environment, working with multiple stakeholders and external vendors.
• Strong troubleshooting skills across Windows 10/11, Windows Server 2016/2019, networking, infrastructure and business applications.
• Hands-on experience with device deployment and provisioning through SCCM and/or Intune.
• Experience supporting Active Directory, Group Policy, endpoint security, Microsoft Office, Exchange, Citrix and mobile device management.
• Familiarity with telephony/VoIP systems, preferably Cisco.
• Experience administering Microsoft 365 and using IT service management tools such as Jira, Service Now or Remedy.
• Understanding of ITIL practices; certification would be an advantage.
• Strong communication skills and the ability to manage support requests in a fast-paced environment.

• Experience with Azure administration, including identity and access controls, and scripting using Power Shell or Python.
• Exposure to Azure Virtual Desktop, Microsoft Defender, modern endpoint management and SD-WAN/SASE.
• Familiarity with Confluence and Azure monitoring tools, including Application Insights and Log Analytics.
• Experience supporting energy or commodities trading platforms, ETRM systems, market data applications or shipping systems.
• Relevant Microsoft 365/Azure certifications and experience delivering small IT projects or changes.

Please note:

Only shortlisted candidates will be notified. All applications will be handled with strict confidentiality. In line with PDPA requirements, please do not include your full NRIC number or full residential address in your resume.