Data Center Customer Operations Engineer; Shift

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

The Customer Operations Engineer supports the delivery of customer and operational services within a mission-critical data center environment. This role performs a wide range of installation, connectivity, troubleshooting, and customer support activities while developing technical expertise across data center infrastructure and operational processes.

Working as part of a collaborative team, the engineer helps ensure customer commitments are delivered safely, accurately, and on time while maintaining high standards of service and operational excellence.

• Review and execute work order requests in accordance with customer commitments and service level expectations.
• Escalate requests to appropriate teams when required and follow established escalation processes.
• Maintain accurate and detailed records of work activities and customer interactions.
• Ensure operational activities are documented appropriately in relevant systems and databases.
• Support reporting activities and provide updates on work order status as required.

• Perform rack-and-stack activities for customer equipment deployments.
• Interpret installation plans and supporting documentation to ensure accurate implementation.
• Support customer infrastructure installations, including:
  • Fiber trays and ladder racks
  • Customer cabinets and equipment
  • Cage mesh and overhead cable tray installations
  • Tape changes and backup support activities
• Follow established procedures to ensure installations are completed safely, accurately, and efficiently.
• Identify and communicate concerns related to space, capacity, or infrastructure requirements.

• Perform data center cross-connect installations, terminations, modifications, and testing activities.
• Support cable management activities involving fiber, coaxial, and copper cabling.
• Install and test cross-connect circuits while adhering to established operational standards.
• Develop knowledge of advanced connectivity solutions and testing practices.

• Perform testing and validation of customer infrastructure and connectivity services.
• Support Layer 1 certification testing and assist with troubleshooting connectivity issues.
• Assist with Layer 2 and Layer 3 testing activities under guidance when required.
• Work with team members and customers to identify and resolve operational issues.
• Escalate complex issues appropriately while supporting resolution efforts.

• Support operational, logistics, and security activities when required to ensure smooth site operations.
• Assist team members during periods of high workload or operational demand.
• Build effective working relationships with internal teams and external partners.
• Support service delivery objectives through collaboration and communication.

• Deliver timely and accurate execution of customer requests and service orders.
• Provide a positive customer experience through professional communication and responsive support.
• Support customer deployments and infrastructure changes by communicating timelines and progress updates.
• Support…