Director, IT Business Partner

Our client is one of Singapore’s leading retailers, with an extensive nationwide presence and a strong focus on delivering convenient, value-driven shopping experiences. With an integrated retail ecosystem spanning physical stores, e-commerce and supply chain operations, the organisation continues to invest in technology, digital transformation and innovation to enhance operational efficiency and customer experience.

• Technology Strategy & Business Partnership:
  Develop and execute the technology roadmap for merchandising and supply chain operations, aligning technology investments with business priorities and transformation objectives.

• Merchandising Technology:
  Oversee technology platforms supporting assortment planning, pricing, promotions, sourcing, supplier management, space planning and product data management.

• Supply Chain & Fulfilment Technology:
  Lead the strategy, implementation and optimisation of warehouse management (WMS), transportation management (TMS), inventory management and e-commerce fulfilment platforms.

• AI & Data Innovation:
  Identify and scale high-impact AI and advanced analytics solutions across demand forecasting, replenishment, pricing, assortment optimisation and supply chain planning.

• Transformation & Programme Delivery:
  Lead complex, enterprise-wide technology transformation programmes, ensuring delivery against agreed timelines, budgets, quality standards and business outcomes.

• Technology Architecture & Operational Excellence:
  Provide technical direction across systems architecture, integration and platform modernisation while ensuring system stability, security, scalability and business continuity.

• Change Management & Stakeholder Engagement:
  Partner with commercial, operations, e-commerce and technology stakeholders to drive organisational alignment, process improvements and successful adoption of new solutions.

• Portfolio & Vendor Management:
  Oversee technology investments, programme prioritisation and strategic technology partners, ensuring effective resource allocation, commercial value and delivery accountability.

• People Leadership:
  Build, develop and inspire a high-performing technology organisation, fostering collaboration, innovation, ownership and continuous improvement.

• Bachelor's degree in Computer Science, Information Systems, Engineering or a related discipline. A master's degree or MBA would be advantageous.

• Minimum 15 years of technology experience, including at least 5 years in a technology leadership capacity, spanning technology strategy, programme delivery, engineering and platform operations.

• Strong domain expertise in merchandising and supply chain technology, including pricing, promotions, assortment, sourcing, inventory, warehousing, transportation and fulfilment.

• Proven hands‑on experience implementing and managing WMS, TMS, inventory management platforms and warehouse automation technologies, ideally within high-volume retail, grocery or e-commerce environments.

• Deep understanding of omnichannel retail operations, including brick‑and‑mortar stores, e-commerce order management, inventory allocation, last‑mile delivery and returns.

• Demonstrated success in leading large-scale, complex, multi-vendor technology transformation programmes, with strong governance and delivery discipline.

• Strong technical foundation in enterprise architecture, systems integration, data platforms, application lifecycle management and modern engineering practices.

• Practical experience applying AI, advanced analytics and automation to deliver measurable business improvements beyond pilot initiatives.

• Proven ability to lead cross-functional teams, manage strategic vendors and offshore partners, and drive organisational change across complex stakeholder environments.

• A strategic yet hands‑on leader with strong commercial acumen, excellent communication skills, a growth mindset and the ability to influence senior stakeholders while maintaining clear accountability for results.

EA License no.: 16S8066 I Reg. No.: R1104024

Only shortlisted applicants will be notified.

Only successful candidates will be notified.