IT Support Analyst; Manufacturing Incident Triage, Shop-Floor IT, Troubleshooting, Service Desk > IT Services
Job in
Singapore, Singapore
Listed on 2026-10-29
Listing for:
THE HACENS TALENT PTE. LTD.
Full Time
position Listed on 2026-10-29
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, IT Business Analyst
Job Description & How to Apply Below
YOUR NEW JOB
Support shop-floor IT systems at a manufacturing site in Seletar. You’ll triage incidents, coordinate with IT & manufacturing teams, and minimise disruption to production.
This is a 12-month renewable contract, working onsite Monday–Friday, 9am–6pm at Seletar.
- Triage shop-floor IT incidents & service requests
- Resolve basic IT issues using approved procedures
- Coordinate with IT teams, engineers & equipment vendors
- Track incidents through to resolution & provide updates
- Escalate complex issues to the relevant technical teams
- Document troubleshooting steps, resolutions & handovers
- Experience in IT support or incident coordination
- Good troubleshooting & problem-solving skills
- Able to coordinate across IT & manufacturing teams
- Clear communication & documentation skills
- Experience in manufacturing or shop-floor operations
- Familiarity with manufacturing systems, OEM applications or equipment PCs
- Experience handling Tier 1 / Tier 2 support tickets
- Able to assess IT issues based on their impact on production
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