NOC Engineer - Taiseng

Location: Tai Seng Exchange Headquarters or Yio Chu Kang

Shift pattern: Day shifts Only
-8.30am to 5.30pm or 9.00am to 6.00pm and 10am to 7pm Monday to Friday

The NOC Engineer is responsible for monitoring, maintaining, and supporting network infrastructure and systems to ensure maximum uptime and performance. This role involves real-time network surveillance, troubleshooting incidents, and escalating issues as needed to ensure seamless IT operations.

• Monitor network performance and availability through NOC tools and dashboards.
• Respond to alerts, investigate incidents, and take corrective actions.
• Perform first-level troubleshooting of network devices, servers, and connectivity issues.
• Escalate critical issues to Level 2/3 support or vendors following defined procedures.
• Maintain incident logs and prepare performance or outage reports.
• Assist in implementing network upgrades, patches, and configurations.
• Ensure 24x7 coverage through shift rotation.
• Adhere to SLA and incident response timelines.

• Bachelor’s degree in Computer Science, IT, or related field.
• 1–3 years of experience in network monitoring or IT operations.
• Knowledge of TCP/IP, routing, switching, firewalls, and VPNs.
• Experience with monitoring tools (e.g., Solar Winds, Nagios, PRTG, Zabbix).
• Familiarity with ticketing systems (e.g., Service Now, Jira, Remedy).
• Strong analytical, communication, and problem‑solving skills.
• Ability to work in shifts (including nights and weekends).

We regret to inform that only shortlisted candidates will be notified.