IT Executive – Network & Infrastructure Support

Administer, maintain, and troubleshoot corporate network infrastructure, including LAN, WAN, Wi-Fi, switches, routers, VLANs, DHCP, DNS, and IP addressing.

• Configure, maintain, and troubleshoot firewalls, network access policies, routing, NAT, and network connectivity.
• Maintain network configuration backups, network diagrams, IP address plans, VLAN documentation, and network device inventories.
• Implement network segmentation and access controls for corporate and guest networks.
• Coordinate with ISPs and external service providers on network incidents, maintenance, and infrastructure improvements.
• Regularly review network configurations and recommend and implement improvements to enhance network stability, performance, and security.
• Install, configure, update, maintain, and troubleshoot Windows and macOS computers.
• Provide day-to-day IT support to employees, resolving issues related to operating systems, applications, network connectivity, and peripheral devices.
• Maintain endpoint device inventories, operating procedures, and incident resolution records.

• Higher Nitec, Diploma, or Degree in Information Technology, Computer Studies, Information Systems, or a related discipline.
• Minimum 1 to 3 years of IT support, helpdesk, desktop support, or field support experience.
• Effective communication and collaboration skills, with the ability to work with end users, internal teams, and external service providers.

• Strong understanding of TCP/IP and corporate network architecture, with practical experience in LAN, WAN, Wi-Fi, VLANs, DHCP, DNS, and IP address planning.
• Hands-on experience configuring, maintaining, and troubleshooting switches, routers, and firewalls.
• Familiarity with firewall policies, network access controls, routing, and NAT configuration.
• Proficiency in Windows and macOS, including endpoint deployment, configuration, maintenance, and troubleshooting.
• Strong analytical and problem-solving skills, with the ability to independently investigate issues, track progress, and maintain documentation.
• Familiarity with VPNs, network monitoring tools, and endpoint security management.
• CCNA, CompTIA Network+, or other relevant networking or systems administration certifications.