Operations Manager

At Kyndryl, we run and reimagine the mission‑critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI‑powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well‑being is prioritized and your potential can thrive.

At Kyndryl, we run and reimagine the mission‑critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI‑powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well‑being is prioritized and your potential can thrive.

Love solving problems, rallying teams, and turning ambitious plans into real outcomes? At Kyndryl, operation managers are the conductors of mission‑critical programs - shaping results, influencing stakeholders, and making a visible impact every day.

In this role, you’ll earn visibility and trust with customers and stakeholders at every level, influence high‑impact initiatives and reinforce Kyndryl’s reputation as a trusted technology partner. Every project you deliver also provides opportunities to grow your skills, gain certifications and develop leadership experience.

• Lead end‑to‑end service delivery operations
• Ensure contractual KPIs and SLAs are met
• Manage operational risks and escalations
• Drive service improvement programmes
• Lead operational governance meetings
• Manage audits, compliance, and reporting requirements
• Coordinate transition, transformation, and modernization initiatives
• Manage vendor and stakeholder relationships

Becoming a Operations Manager at Kyndryl is an excellent gateway to many different paths. You’ll be creating a well‑rounded skillset while gaining professional certifications and qualifications. There are many different types and flavors of roles, so everyone can find the opportunity that suits them best.

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer‑focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

• Degree in Information Technology, Engineering, or related field
• Minimum 10 years of infrastructure or managed services experience
• Minimum 5 years in service delivery or operations leadership role

• IT Service Management: ITIL Intermediate or Managing Professional certification
• Project Management: PMP or PRINCE2 certification
• Domain Expertise:
  Proven experience operating within a public sector or government environment
• Operations & Delivery:
  Hands‑on experience managing multi‑vendor service providers and large‑scale operations

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring.

At Kyndryl, employee feedback has told us that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid‑friendly culture that supports your well‑being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health