Lead Designer; AGC)

Gov Tech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), Gov Tech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.
At Gov Tech , we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round.
Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!
Learn more about

GovTechat tech.gov.sg.

We are looking for a forward-deployed Lead Designer embedded within the Attorney-General’s Chambers (AGC) to shape a coherent digital experience across legislation drafting and publication, legal case management, and the One Corporate Service portal.

You will identify opportunities to simplify end-to-end journeys, improve navigation and reuse common design patterns, while preserving the specialist workflows required by each domain.

The products you help shape will enable users to:

• Draft, review and publish legislation through connected workflows that support accuracy, consistency and timely delivery.

• Manage legal matters from intake to completion, with clear status, ownership, deadlines and access to relevant documents.

• Find and complete corporate service requests through a coherent, easy-to-use portal.

• Navigate across products without unnecessary duplication, repeated data entry or fragmented handoffs.

• Find relevant information and use AI-assisted capabilities with appropriate visibility, control and confidence.

This is a hybrid, forward-deployed role embedded within AGC, working closely with legal officers, corporate service teams, product managers, engineers and delivery partners.

• Own the cross-product experience direction. Establish a shared experience vision and design principles across the three product areas. Align common journeys and interactions without forcing different workflows into a single model.

• Lead discovery with specialist users. Conduct interviews, observation, workshops and usability testing to understand how work is actually done. Translate findings into prioritised problems and actionable design decisions.

• Design end-to-end services, not just screens. Map current and future journeys, including offline activities, approvals, cross-division handoffs and external touchpoints. Identify where process simplification will deliver more value than another system feature.

• Lead priority journeys from concept to delivery. Work hands-on on selected high-impact or complex journeys, developing user flows, prototypes and interface designs where needed. Guide product teams and delivery partners on detailed design, and review implementation to ensure the delivered experience reflects the agreed design intent.

• Lead the development of a shared design system. Establish reusable components, interaction patterns, content guidance and accessibility standards with product teams and delivery partners. Agree shared ownership for their adoption, maintenance and evolution.

• Make complex work easier and safer. Design document-heavy and rules-based workflows with clear status, version context, permissions, validation and error recovery. Reduce cognitive load without compromising legal precision or operational controls.

• Use evidence to guide design decisions. Agree meaningful measures with product managers, such as task completion, time on task,…