More jobs:
Language/Bilingual Technician, Technical Support
Job in
Singapore, Singapore
Listed on 2026-10-15
Listing for:
OCEANDA HR PTE. LTD.
Full Time
position Listed on 2026-10-15
Job specializations:
-
Language/Bilingual
Technical Support
Job Description & How to Apply Below
- Diagnose, troubleshoot and repair mobile devices;
- Quality control and testing of repaired devices to ensure full functionality. Resolve/manage customer inquiries;
- Able to interact positively with customers at the storefront and over the phone;
- Ability to multi-task between repairs and customer service;
- Other related duties as required;
- Maintain and use repair tools and equipment. Including software and in-store POS system to track repair tickets and inventory;
- Strategically plan the order of operations to ensure a successful repair;
- Provide estimates and quotes;
- Glass only replacement on Samsung and iPads;
- Microscopic Board work; component replacement Hand-solder SMT components,
- remove and replace thru-hole comp without board damage,
- solder wires and cables,
- Diagnosis, troubleshoot and repair mobile devices;
- identify assembly and documents issues;
- Repair logic board issues from water damage.
- Excellent knowledge of customer service best practice with previous experience;
- Ability to repair a variety of mobile devices (i.e., iPhone, Samsung, LG, Motorola, Sony, Huawei and One Plus phone, and iPads.);
- Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing;
- Knowledge of mobile devices including manufacturers, operating systems, and network service providers;
- Willing to work flexibly and with enthusiasm;
- Excellent organizational skills;
- Good attention to detail and ability to show initiative;
- Ability to demonstrate practical troubleshooting and problem analysis techniques;
- Ability to plan and prioritize your workload without supervision;
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