Control Tower Management

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, weRise in Motion. Your career is always on the move,growingas fast and as far as your ambition takes you. Join a global team ofnearly 200nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact.

This is more than a job.

It’sa journey on which you rise.

Job Purpose

At CEVA Lead Logistics (CLL), we are providing customers with outstanding Visibility and Control across their entire Supply Chain. Our operations teams located across the globe in our Control Towers provide services around Supplier and Order Management, Transport Planning and Monitoring, as well as managing performance and freight cost. Based in one of CLL’s regional Control Towers and reporting to the CLL Control Tower Operations Supervisor or Operations Manager, this role oversees daily operations within the control tower to ensure on time delivery and timely follow ups with suppliers and other stakeholders.

This includes shipment booking, event (milestone) management, as well as timely escalation of issues.

This role ensures operational services are executed in an effective and efficient manner across several transport service providers and different modes of transport, while maintaining a high level of quality and meeting performance and cost targets.

Key Accountabilities

Day to day Operations:First point of contact for customers, carriers, suppliers and other supply chain stakeholders during day-to-day business

Handle customer’s orders including related documentation, and transport booking with carriers according to specified routing and service level

Monitor transport execution to ensure adherence of all supply chain stakeholders to established work standards and work instructions

Request and Incident Management:Handling of customer requests and supply chain incidents / disruptions

Inform / Highlight issues to supervisors and relevant supply chain stakeholders in a timely manner as they arise

Visibility and Event Management:Ensure tracking event updates (milestones) are provided on time and correctly by suppliers and carriers

Follow up on missing events and investigate data inconsistencies

Support reporting and performance measurement:Provide input to Supervisors in the preparation of reporting, monthly reviews and quarterly business reviews

Support analysis of standard KPIs and reports and identify / suggest areas for improvement

S
upplier Management:Support the on-boarding of new suppliers to ensure successful origin global order, event and SOP compliance.

WHAT ARE WE LOOKING FOR?

Equivalent of a Diploma in Logistics, 3PL, Transportation or Supply Chain Management, related field or comparable work experience

Minimum 1 year of working experience

Fresh graduates with logistics or supply chain related educational background may be considered

Strong computer skills and good working knowledge of Microsoft Office

General understanding of Supply Chain Management concepts…