E-Commerce Operations Executive

We are looking for a highly organised and hands‑on E-Commerce Operations Executive to join our team and take ownership of the day-to-day operations behind our e-commerce food brands.

CNY Goodies Singapore Pte. Ltd. operates CNYGoodies.sg,  and , with different seasonal campaigns throughout the year.

This is not a desk‑only administrative role
. You will be involved in the full journey of an online order — from answering the customer's enquiry and processing the order, to ensuring the correct products are packed, stock is accounted for, delivery is booked and the customer receives the order successfully.

The role is especially suitable for someone who enjoys being organised, solving problems and making sure operations run smoothly.

• Process and manage online orders accurately
• Respond to customer enquiries primarily through Whats App
• Assist customers with orders, products, delivery and collection enquiries
• Keep track of order changes, special requests and fulfilment issues
• Maintain a clear overview of outstanding, packed and completed orders

• Coordinate the daily packing and fulfilment of online orders
• Pack orders when required, particularly during seasonal periods
• Manage and monitor temporary/part‑time packers during peak periods
• Ensure orders are packed accurately and ready on schedule
• Maintain clear visibility of what has been packed and what remains outstanding

• Conduct and coordinate physical stock counts
• Monitor inventory movement and stock availability
• Identify potential shortages early
• Reconcile operational stock with upcoming orders
• Help plan stock requirements for seasonal campaigns

• Book deliveries and coordinate with delivery partners/drivers
• Monitor delivery progress throughout the day
• Resolve failed, delayed or incorrect deliveries
• Coordinate self‑collection orders
• Ensure urgent delivery issues are followed through until resolved

• Support the setup, stock movement and operations of our seasonal mall booths
• Coordinate stock replenishment and operational requirements between our warehouse and booths

Outside peak seasons, the role becomes more planning‑focused. You will assist with:

• Upcoming campaign and inventory planning
• Warehouse and space planning
• Liaising with suppliers on products, packaging, pricing and timelines
• Following up on packaging and design production
• Coordinating inbound and outbound logistics
• Preparing operations ahead of each seasonal launch

Our business changes throughout the year, so the role stays varied:

• November-December: CNY orders begin building; focus on customer service, order processing and preparation
• January-February: our busiest CNY period; intensive fulfilment, packing, inventory, customer service and delivery coordination
• March-April: Hari Raya cookie season at a more manageable volume
• June-September: Mooncake season
• Quieter periods: planning, supplier coordination, inventory preparation, packaging and improving operations for the next campaign

You should be:

• Extremely organised and attentive to detail
• Comfortable working in a fast‑moving e-commerce environment
• Able to prioritise multiple tasks without losing track of details
• Responsible and willing to follow an issue through until it is resolved
• Comfortable communicating with customers professionally through Whats App
• Comfortable with both computer‑based work and hands‑on operations
• Confident working with spreadsheets and online systems
• Able to coordinate part‑time staff, suppliers and delivery partners
• Willing and able to work at a significantly faster pace during CNY peak season

Experience in e-commerce operations, order fulfilment, inventory, logistics, customer service or similar operations roles is advantageous.

Most importantly, we are looking for someone who takes ownership. If an order has a problem, stock does not tally or a delivery is delayed, you should naturally want to find out why and get it resolved.