After Sales Service Technician

Fresh ITE graduates are welcome to apply. Training will be provided

• Responsible for the installation and commissioning of WEG products(such as Electric motor, Drives & Alternator) and equipment at customer sites.

• Work closely with control systems to integrate VFDs and motors into a cohesive operation.

• Ensure that all equipment is set up correctly and meets operational standards.

• Perform field service or maintenance and troubleshooting of equipment to ensure smooth operation.

• Diagnose and repair technical issues related to equipment malfunction or failure.

• Provide technical support and guidance to customers regarding product usage and maintenance.

• Conduct on-site training sessions for clients on how to operate and maintain equipment.

• Offer technical consultation to assist in resolving complex technical issues.

• Collaborate with the technical team to develop solutions tailored to customer needs.

• Maintain detailed service records, including maintenance schedules, repairs, and customer feedback.

• Submit regular reports on job status, equipment conditions, and service-related activities to management.

• Provide recommendations for improvements based on site observations and customer input.

• Ensure compliance with local health and safety regulations while on- site.

• Promote a safe working environment by following safety protocols and using proper safety equipment.

• Adhere to company policies and guidelines for quality control and industry standards.

• Work closely with the technical and support teams to resolve complex technical issues.

• Maintain strong relationships with clients, addressing technical inquiries and service-related concerns.

• Willingness to travel in ASEAN region for on-site service, commissioning/installations, maintenance, and customer support.

• Occasional travel to regional or overseas locations may be required based on project needs and customer requirements.

• Analyse data and report findings to support product and system improvements.

• Inspect inventory levels and reorder materials and technical components to maintain stock for ongoing projects.

• Ensure the availability of necessary parts and components to avoid project delays.

• Assist with presentations and documentation for internal and external stakeholders.

• Provide urgent support and troubleshoot critical issues during emergency breakdowns to minimize downtime.

• Respond quickly to urgent customer service requests, ensuring minimal disruption to operations.

• Verbal Communication:
  Ability to articulate thoughts and ideas clearly and confidently in meetings, presentations, and discussions with colleagues, clients, and stakeholders.

• Written Communication:
  Skilled in drafting clear, concise, and professional emails, reports, and documentation for both internal and external audiences.

• Active Listening:
  Able to attentively listen and respond appropriately to ensure understanding and build effective working relationships.

• Interpersonal
  
  Skills:
  
  Comfortable interacting with a wide range of individuals and fostering positive relationships in both team environments and one-on-one situations.

• Adaptability in Communication:
  Adjust communication style and tone depending on the audience, whether addressing technical teams, senior management, or customers.

• Conflict Resolution:
  Ability to navigate difficult conversations or misunderstandings with tact and diplomacy to maintain a positive and productive work atmosphere.