Assistant Boutique Manager

Profile

• Set targets to your department managers and define their targets per product categories in line with the budget of the boutique
• Achieve the targets set
• Monthly and yearly budgets of the boutique
• Sales results by product category across the departments
• KPI Resources (hit rate, average sales, units per sale, capture rate)
• Optimize stock levels and sell through by knowing the trends and communicating with buyers
• Communicate business updates regularly and efficiently to the Head Office
• Customer Relation and Services:
• Be a role model, and host the clientele as in your own house, inside the boutique and increase customer flow by locally develop a network of clients and strengthening customer loyalty within a community, and develop a clientele with a high potential and profile for sales
• Guarantee the correct upkeep of the client database and use it to optimize client loyalty
• Responsible for the optimization of the use of the VIP Room, organize appointments with Elite customers
• Active participation to events creation and organization of in order to develop sales of all product categories
• Team Management:
• Be the leader by bringing prestige, vision and optimism to your teams.
• Develop sales and management skills of your team, delegating responsibilities to your managers and controlling their performances regularly. (Monthly Touch Base)
• Recruit staffs, integrate the new comers, motivate the team and develop their skills by applying briefings, ad hoc observation and coaching, feed-back, realignment and appraisal, and by giving a formal appraisal to each department manager on monthly basis, encouraging synergies between floors
• Set appropriate priorities and know how to communicate them efficiently
• Lead weekly meeting to the whole sales team and participate to department meetings on daily basis
• Develop the Dior Universe:
• Have a clear and positive vision of the business and be able to drive individual responsibilities in order to achieve substantial growth in each department
• Find appropriate action to develop cross selling and improve the customer foot flow on each floor
• Open to changes, able to take the corrective measures when required
• Ensure the upkeep of the selling space and the image of the boutique
• Responsible for the image and the service offered by the team (uniform, grooming, behavior)
• Upkeep the boutique by following Visual Merchandising recommendations
• Assure the shop operational maintenance up to standards with assigned contractors like daily cleaning and up keep, weekly light touch maintenance, trimester general review of the boutique condition
• Control the Back-office Organization:
• Monitor inventories and check procedures applications in order to avoid stock losses
• Run, supervise and act in case of staff or customer issues