AB- Cluster Centre Manager | Enrichment Education

Cluster Enrichment Centre Manager
Working days: 5 days, include one weekend
Working hours : 44 hours a week

• HQ 9:30am-6:30pm;
  Center weekdays are 12:30pm to 9:30pm and weekends are 8:30am to 6:30pm

Working location:Primarily across outlets, with regular time at HQ for meetings and management work. (Travel island-wide, HQ at Sixth Avenue, Transport claimable between HQ
- Centres
- Centres)
Salary:$7000-$9000

We are seeking an experienced
Cluster Enrichment Centre Manager
to oversee the operational and business performance of multiple learning centres in Singapore.

This is a hands-on leadership position suited to an experienced operations professional with a strong background in
education, tuition, enrichment
. The successful candidate will work closely with Centre Managers (CMs) to drive business performance, strengthen operational standards, enhance customer experience and develop a high-performing management team.

• Provide direction to CMs across multiple locations, ensuring each centre achieves its business and performance objectives.
• Monitor centre performance, including
  sales, enrolment, customer retention, operational efficiency and service standards
  , and implement improvement plans where required.
• Conduct regular site visits to assess operations, identify ground-level challenges and provide support to CMs.
• Ensure consistency in
  customer experience, service quality, operational procedures and SOP implementation
  across all locations.
• Review and improve operational processes to enhance efficiency, productivity and overall centre performance.
• Manage the performance and development of CMs and the operations team.
• Oversee manpower planning, staff deployment and operating expenses to ensure resources are utilised effectively.
• Work closely with senior management and internal departments on operational initiatives, process improvements and system implementation.
• Support business expansion initiatives, including new location openings, relocations and other operational projects.

• Degree from a recognised university.
• Minimum5 years of relevant experience
  within the tuition, enrichment, education industry.
• At least3 years in a senior management or supervisory capacity
  , with experience overseeing multiple locations.
• Demonstrated experience managing Centre Managers or similar middle-management teams.
• Proven experience managing multi-site operations, manpower and operational costs.