General Manager

As a General Manager - Luxury Hospitality & Facilities Management, you will serve as the primary point of contact on the site, the ideal candidate will have experience to oversee all aspects of hospitality and workplace experience services, including front-of-the-house services, facilities management, F&B, visitor management, meeting and event planning, community events program, training and development, client and stakeholder management, financial responsibility, recruitment and selection.

• Strategic and operational leader, driving all FM and Workplace Experience teams & programs, ensuring smooth operations and truly exceptional service delivery.
• Direct other department heads to develop and implement strategies to enhance employee and colleague satisfaction.
• Builds a cohesive, diverse team dedicated to ongoing improvement of business operations.
• Creates, communicates, and monitors the vision, mission, strategy, objectives, business plan, budget, policies and operating plans for assigned responsibilities and leads with empathy.
• Serves as a change agent for business improvements.
• Develops buy‑in and support for new initiatives and processes working with senior executive stakeholders.
• Provides effective presentations to regional and global leadership, employees, prospects/clients.
• Engages in other outside activities consistent with the company's and the client's responsibilities to the community and the industry.
• Leads by example to earn respect and trust of peers, employees, and clients.
• Clearly supports others by providing honest, open, two‑way communication.
• Implements or directs the implementation of programs that meet corporate goals and objectives.
• Foster a culture of teamwork, professionalism, and continuous improvement among team members.

• Ensure that all colleague/visitors receive personalized and exceptional service throughout their stay in all workplaces.
• Monitor colleague feedback and reviews, promptly addressing any concerns and implementing measures to enhance colleague satisfaction.
• Lead by example in maintaining high standards of professionalism, attention to detail, and customer service.

• Prepares short and long‑range strategic plans, priorities, objectives, and the annual budgets.
• Responsible for meeting the financial goals and expense management for assigned areas.
• Possess advanced financial skills and knowledge to review the complex financial reports prepared by others and to make recommendations to executives that impact the line of business.
• Effectively understands and oversees financial accounting and reporting, identifying mid‑year trends and reforecasting as indicated.
• Has account wide KPI accountability and leadership to foster successful outcomes.

• Supports all property facilities management functions, including maintenance works, repairs, vendor management, and space planning.
• Ensure compliance with health and safety regulations, building codes, and industry standards.
• Collaborate with CBRE's facilities management experts to implement best practices and ensure efficient building operations.
• Oversee facility management sized projects (MAC) e.g. box moves, office alterations, space reconfigurations and minor construction projects.

• Support the recruitment, selection, and onboarding of key managerial positions and oversee the talent acquisition process.
• Provides for the effective recruitment, selection, performance management, development, and retention of high calibre management staff to carry out the organization's mission.
• Guides staff in strengthening their competencies.
• Implements a career development and succession plan, along with an…