Store Manager, Retail & Store Manager

Welcome to RIMOWA, the first German maison of the LVMH group. we are a global lifestyle brand with a mission to create the essential tools for a lifetime of travel. For more than 120 years we've dedicated ourselves to develop unique products where functions coexist with luxury, heritage, innovation, and craftsmanship with design. At RIMOWA we believe that great ambitions demand resilient companions.

It’s why our products are created with longevity in mind. Because the most meaningful journeys last more than a trip, they last a lifetime.

The Store Manager is responsible for the overall leadership, performance and profitability of the store. This role drives commercial results through exceptional client experience, strong people leadership, operational excellence and effective business management.

The Store Manager serves as a brand ambassador and role model, ensuring the consistent delivery of luxury service standards while developing a high-performing team, building client loyalty and achieving business objectives.

1. Leadership & People Management

• Lead, inspire and develop a high-performing retail team to achieve business objectives and deliver an exceptional client experience.
• Recruit, onboard, coach and retain top talent in line with company values and succession planning objectives.
• Conduct regular performance reviews, coaching discussions and development planning.
• Create a culture of accountability, collaboration and continuous improvement.
• Identify high-potential employees and support career development opportunities.
• Manage workforce planning, scheduling and staffing levels to optimize productivity and service standards.
• Ensure compliance with company policies, labour regulations and employee relations guidelines.
• Foster employee engagement and maintain a positive and inclusive work environment.

2. Sales & Commercial Performance

• Achieve and exceed sales, productivity and profitability targets.
• Monitor and drive key performance indicators (KPIs), including:
• Sales revenue
• Conversion rate
• Average transaction value (ATV)
• Units per transaction (UPT)
• Client acquisition
• Client retention
• Clienteling metrics
• Develop and execute action plans to maximize business opportunities.
• Analyze sales trends, customer behaviour and business performance to identify growth opportunities.
• Partner with Head of Retail to implement local business development initiatives.
• Maintain strong knowledge of competitors, market conditions and luxury retail trends.
• Lead by example through active selling and client engagement on the sales floor.

3. Client Experience & Clienteling

• Champion a customer-centric culture that consistently exceeds client expectations.
• Ensure the delivery of exceptional luxury service standards across all touchpoints.
• Develop long-term relationships with key clients and VIP customers.
• Drive clienteling activities, appointments, outreach and follow-up initiatives.
• Monitor customer feedback and implement improvement actions where required.
• Resolve escalated customer concerns promptly and professionally.
• Ensure effective execution of omnichannel and digital client engagement initiatives.

4. Inventory Management & Merchandising

• Maintain optimal stock levels and inventory accuracy.
• Monitor stock turnover, replenishment requirements and product performance.
• Lead regular inventory counts and investigate discrepancies.
• Partner with Supply Chain and Retail teams to optimize inventory allocation.
• Ensure visual merchandising standards are maintained in accordance with brand guidelines.
• Maximize product presentation, availability and commercial opportunities.
• Oversee repairs, after-sales services and customer order management.

5. Store Operations & Compliance

• Ensure efficient daily operation of the store.
• M…