Nurse Manager

The Nurse Manager (NM) leads the nursing team within the SCH under their charge to provide safe, high quality, efficient and cost-effective care to residents and their families.

• The Nurse Manager (NM) is responsible for overseeing the operations and staff of their designated wards. In the absence of a Senior Nurse Manager, the Nurse Manager deputises for the Assistant Director of Nursing (ADON).

• Supervises the team of registered nurses, enrolled nurses, nursing aides, healthcare assistants and health attendants. This may include oversight of multi-disciplinary care providers such as occupational therapists, physiotherapists, therapy aides, nursing students, volunteers and others.

• Plans, manages, coordinates and supervises resident care-related activities in consultation with the ADON or DON to ensure that they are in line with the nursing home (SCH) vision and mission.

• The NM also articulates the values of the SCH to lead and manage the conduct and relationships of staff in the delivery of competent, safe, compassionate and holistic nursing care to residents.

• Responsible for compliance of all nursing standards as stipulated by Ministry of Health and Singapore Nursing Board.

• Oversees and be responsible for the daily operations of the nursing home (NH).

• Leads and manages the clinical staffs in delivering excellent clinical and service qualities.

• Leads quality assurance activities to monitor and evaluate the quality and appropriateness of nursing care. Ensures quality audits are planned and conducted periodically and follow up with areas for corrective improvements.

• Promotes evidence-based practices or nursing care delivery.

• Supervises and provides clinical guidance to the healthcare team by:

  • Being actively involved in direct resident care, when required.

  • Identifying and presenting resident care issues for professional transdisciplinary discussions at clinical leads meeting, quality assurance and other meeting platforms.

• Conducts nursing rounds to identify clinical and service issue with the aim of addressing and closing gaps in care.

• Communicates and collaborates with intra- and inter-departmental staff, residents and relatives to ensure care coordination and integration.

• Supervises care of the residents to ensure compliance to Enhanced Nursing Home Standards (ENHS) and Healthcare Services Act (HCSA) regulations.

• Works with staff at bedside to:

  • Reinforce basic principles on the delivery of nursing care and performance of nursing procedures.

  • Ensure that care is safe and appropriate based on current medical-gerontology and infection control knowledge and practices.

• Implement strategies and workplans to optimise the delivery of clinical care.

  • Evaluates and plans the objectives accordingly to the operational and financial aspects/targets.

  • Evaluates and enhances internal work processes and practices.

• Serves as a resource person and provides clinical expertise to the healthcare team on professional and nursing matters.

• Acts as a role model in clinical practice. Initiates clinical quality improvement and research activities to enhance resident care management and improve practices.

• Reaches out proactively to residents and their families regarding care needs.

• Ensures appropriate skills mix and adequate manpower resourcing for all shifts and types of services.

• Able to harness the team’s cooperation and inspire them to give safe and coordinated care to residents.

• Supports and promote fairness in the workplace to create an environment where all staff feel safe and engaged in their roles.

• Delegates work assignment and resident allocation in ensuring fair and equitable distribution of workload. Ensures staff can…