Nurse Manager

To lead, coach and maintain a high level of operational efficiency including quality care and service standards and also required to participate in projects relevant to elderly care as well as develop further through continuing education. This role combines strategic management responsibilities with hands‑on clinical expertise, training, and management of professional development of the nursing team.

1.1 Have oversight over all work areas in the Nursing Department and be involved to understand any shortcomings and intervene as necessary professionally for best outcomes.

1.2 Understand that you are the overall ground Nursing Leader in-charge for the Nursing Departments operations in the Nursing Home (NH), and function fully and effectively to fulfil the responsibilities of overall ground Nursing Leader in-charge.

1.3 Oversee the multi-disciplinary care team members and service providers ensuring effective and professional communications and work processes, delivering best customer and client care which is also cost-effective.

1.4 Promote and facilitate all work communications by fellow staff and self to be appropriately and professionally managed. Avoid unnecessary and inappropriate communications, advise staff on correct approaches and appropriate use of communications platforms leading towards harmony and professionalism at work areas.

1.5 Highlight to Supervisors promptly and appropriately of required areas, and work professionally to effectively attend to issues and resolve matters promptly.

1.6 Be a role model to empower and manage the Care team members to be excellent on work initiatives, proactive with systems and processes, adopt problem solving approaches, fostering sense of ownership and responsibility in all of their work areas.

1.7 Work towards quick and effective resolutions for issues that arise at work, and attend to complaints and feedback efficiently using best professional Problem‑Solving approaches.

1.8 Monitor and evaluate the performance of Nursing Dept. staff members and service providers, providing feedback and professional interventions to improve service delivery.

1.9 Be responsible for the compliance of all nursing standards and requirements stipulated by the Ministry of Health, Singapore Nursing Board and Agency for Integrated Care.

1.10 Provide leadership and effective management for the Nursing Department, monitor and evaluate the performance of care team staff members, provide timely feedback and coaching to improve service delivery.
1.11 Regularly review existing and emerging work needs, to arrive at and manage work processes to establish best systems and solutions for smooth work operations.

1.12 Proactively identify work problems and work with Supervisors towards best and effective solutions.

1.13 Promote and ensure smooth coordination with the other departments/Institutions towards best work processes and service

delivery.

1.14 Draw up short and long-term plans with Supervisors (e.g. annual and 5-yearly plans) to effectively plan and accommodate trends and emerging needs in residential nursing and Nursing Home care.

2.1 Regularly review and assess that care delivery is of highest possible quality, rendered professionally via appropriate care planning and by appropriate professional follow-ups and interventions.

2.2 Enforce professional and best practices in patient care provisions, including but not limited to Infection Prevention and Control, Medication Management, Quality Improvement, Safety procedures and regularly conduct audits via audit teams to ensure compliance.

2.3 Professionally promote and manage System level and Staff level Quality Improvement initiatives, always reviewing and considering the former as the…