Quality Assurance Specialist, Operations

• Implement and maintain quality management processes within warehouse operations.

• Monitor warehouse activities to ensure compliance with company procedures, customer requirements and applicable quality standards.

• Conduct quality checks on inbound and outbound goods and inventory, including checks on product condition, labelling, packaging and storage.

• Identify and report quality issues, non-conformities and deviations from established procedures.

• Ensure damaged, expired or non-conforming products are properly segregated and handled according to requirements.

• Review and maintain quality procedures, records and other documentation in coordination with the corporate Quality team.

• Monitor quality KPIs and operational compliance metrics, and prepare reports on findings for management.

• Support quality investigations and follow up on corrective actions until they are closed.

• Maintain audit records and support compliance with ISO, GDP, GMP and customer-specific requirements where applicable.

• Conduct quality awareness and SOP training for warehouse personnel.

• Guide operations teams on quality requirements and good practices.

• Support continuous improvement initiatives to strengthen processes and reduce quality-related issues.

• Diploma or degree in Quality Management, Logistics, Supply Chain, Engineering or a related discipline.

• 2–5 years of experience in quality assurance, warehouse operations, logistics or supply chain management.

• Experience with ISO 9001, GDP, GMP or regulated environments is an advantage.

• Experience conducting audits and quality investigations is preferred.

• Willing to work overtime on weekdays, weekends and public holidays when required.

• Handphones and watches, including smartwatches, are not allowed inside the warehouse due to security requirements.

Working hours:

• Monday to Friday - 8:30 am to 6:15 pm

EA Personnel Name:
Jackie Ng
EA Personnel No: R
EA License No: 95C5411