Executive, Guest Service

Capita Land Group (Capita Land) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, Capita Land’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries.
** Job Description
** You will:
* Assist residents with check-in and check-out procedures
* Ensure all residents are attended to at the Front Desk
* Issue apartment access key cards
* Attend to and anticipate all residents' queries and needs
* Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
* Manage residents’ accounts, information and apartment availability in the system
* Perform simple bookkeeping
* Make and confirm reservations
* Assist with the onboarding process for new employees
* Respond to all queries through walk-ins, emails and calls and assist with requests
* Handle and record resident feedback and complaints, referring them to supervisors and managers  
* Receive and convey messages to residents promptly
* Handle the safekeeping of cash and residents’ valuables and belongings
* Perform related tasks as assigned
** Benefits
* ** Flexible benefits with comprehensive medical coverage for self and family
* Training and development opportunities
* Subsidised rates at Ascott serviced residences
- * Strong advocate of staff volunteerism
* Wellness programmes
** Closing Statement:
** At Capita Land, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

Only shortlisted candidates will be notified.

At Capita Land, we believe the success of our talent strategy goes beyond just recruiting the right talent. We strive to help our people grow, recognise their talents and hard work, rewarding them for their efforts and achievements.
** About Capita Land Group
** Capita Land Group (Capita Land) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, Capita Land’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries. Within its ecosystem, Capita Land has developed an integrated suite of investment management and operating capabilities that supports its real estate businesses and platforms in building core competencies across the real estate value chain.

With this full stack of capabilities, Capita Land can optimise the strategies of its listed real estate investment management business Capita Land Investment, and its privately held property development arm Capita Land Development; to drive competitive advantage for its businesses. Capita Land places sustainability at the core of what it does. As a responsible real estate company, Capita Land contributes to the environmental and social well-being of the communities where it operates, as it delivers long-term economic value to its stakeholders.
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