Retail Excellence Intern, South Asia

This internship is part of the "PIONEERS" Louis Vuitton Internship program, reflecting our commitment to fostering Next Gen talent.

We are looking for an intern to work on Retail Excellence projects to enhance customer experience, clienteling and provide insights to increase retail performance with business intelligence tools and best practices sharing across South Asia zone.

Job responsibilities

Client Experience

• Assist in identifying gaps and areas for improvement in the end-to-end in-store customer journey.
• Support in preparing 'Best Practice' case studies from top-performing stores to share across the market.
• Collaborate with cross-functional teams to implement and monitor initiatives that enhance service excellence and brand experience.
• Support client experience programs, including Dare to Delight and Voice initiatives, to ensure superior customer satisfaction and engagement.

Client Development & Clienteling

• Assist in monitoring usage and effectiveness of clienteling tools and platforms (Journey, ICON, Welcome) and to support store teams with basic troubleshooting or tips.
• Help prepare toolkits, training materials, guidebook and performance dashboards for store teams focused on client engagement.

Retail Performance Tools & Applications

• Support deployment and adoption of retail performance tools.
• Track retail KPIs such as productivity, traffic conversion, ATV/UPT, and provide data support for performance reviews.
• Support ad-hoc data requests from the Retail Performance Manager to identify trends in store performance and opportunity.

Profile

• Strong analytical ability, both quantitative and qualitative
• Strong observational skills with a keen eye for detail in customer interactions.
• Strong computer skills - high proficiency in MS office application, particularly in Excel and Power Point
• Good interpersonal and communication skills with attention to detail
• Experience in project management
• Pleasant, self-initiative, a team player & willing to learn
• Highly adaptable and flexible to accept new ideas and procedures
• Proactive learner with an interest in luxury retail trends and service innovation

Additional information

• Start Date:
  
  Internship starting in January - June 2027 for 6 months.
• Location:
  
  Louis Vuitton Singapore, Ngee Ann City Office.

Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock.

Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.
Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind.

Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.