Account Manager

• Manage and grow new and existing relationships within key customer accounts by understanding their business structure, decision makers, and ongoing needs.
• Maintain updated records of account history, activities, and opportunities while consistently identifying and pursuing new prospects.
• Drive sales performance by meeting monthly, quarterly, and annual targets across the full suite of solutions, including Managed Print Services, Production Printers, Managed Content Services, Managed IT Services/ Business Solutions.
• Analyse account potential through white-space mapping to ensure full coverage and uncover opportunities for cross-selling and upselling.
• Build and nurture a healthy sales pipeline through face-to-face engagements, calls, written communication, and social platforms to create strong funnel momentum.
• Lead large-account selling efforts, collaborate with internal teams, and engage confidently with senior stakeholders and C-level executives across client organisations.
• Manage the end-to-end tender process, from strategy to proposal preparation, to maximise win rates.
• Ensure strong client retention by providing consistent after-sales support, while delivering timely updates to management on account status, pipeline movement, and sales outcomes.

• Possess at least an diploma or degree, with at least 1 year of relevant experience in a similar customer-facing sales or account management role.
• Highly driven, resilient, and results-focused, with a strong passion for customer engagement and service excellence.
• Strong communication and presentation abilities with a good command of English.
• Excellent interpersonal skills, able to build trust and maintain long-term relationships with clients at various levels.

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